Team Developer

Job Description:

About Us:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview:

EIT team is responsible for testing the cases processed by the FLU. It includes the testing of Voice Calls

Job Description:

Associate reviews the targeted tests submitted through Retirement & Benefits Contact Center agents to ensure accuracy of order entered and to prevent fraud. This will include reviewing 18 targeted tests – 401k, Equities, Outbound calls, Complaints Brokerage, ACH/Wire 401k, ACH/Wire Equity, Tender Offer, FCRA, Fraud Escalation, Internal Fraud Monitoring (401k Wires), Lost/Stolen Debit Card Processing, ADA, DCN, Account Maintenance, Stop Payment, Nonverbal Complaints.

The process includes listening to the call recording and reviewing the transaction entered.

Responsibilities*

They will utilize quality forms to make assessments.  The associate is required to document results onto GWA and SharePoint site- Excel sheet.

The associate needs reviewing of targeted tests submitted through Onshore RBCC agents to ensure accuracy of order entered and its effective recording. The process includes listening to the call recordings and reviewing the transactions entered to identify and highlight all the erroneous high dollar value transactions to avoid the associated risks.

Candidates must have excellent organization skills as well as good problem-solving skills (if required verify process in Standard Operating Procedure documents.

Requirements:

Education: Graduate (any stream)

Experience Range: 2 to 5 years

Foundational skills/ Desired skills*

• Reporting and Metrics,
• Experience in Financial/ Banking Industry.
• Knowledge of Investment Products.
• Ability to report results and be highly vigilant.
• Quick learner and ability to integrate with the business partner/client's business, systems and operations.
• Proficient on Microsoft Office (Outlook, Word, EXCEL, and Communicator)
• Should exhibit good grasp of process know how.
• Should be a team player,
• Good Analytical Skills,
• Should exhibit good grasp of process know how,
• Should be open to working in US shifts,
• MS Office (Excel functions/ access database),
• Understanding of SharePoint,
• Attention to detail,
• Analytical Skills,
• Excellent Communication-written & verbal skills

Shift Timings: 12:30 AM – 09:30 PM IST

Location: GIFT