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Sr Business Control Specialist

Charlotte, North Carolina;

Job Description:

Provide analytical business control and process design support in the execution of the Risk Control Framework (RCF) process documentation and improvement efforts for NFRR, Tax and Credit Reporting Operations business areas.  

Key responsibilities include the following:

  • Engage with and coordinate LOB process owners and subject matter experts as well as Risk and Compliance partners in the development/update of process maps, controls and metrics, including applicable procedures, policies and regulations, and identifying key process risks, gaps and/or improvement opportunities
  • Collect and analyze process data in order to monitor and test the effectiveness of key controls
  • Assist in the development and maintenance of metric reports and scorecards
  • Support the maintenance of process inventory records, including the development and submission of appropriate change requests through Process Governance
  • Identify and escalate risk and assist in the remediation of issues or Audit findings
  • Provide support in the completion of Risk and Control Assessments or other process or business control assessments

Required Skills:

  • 3-5 years of process design or business control experience
  • SharePoint Experience
  • Moderate to Expert working knowledge of Microsoft Excel
  • Experience with Audit Risk Assessment (ARA) tools
  • Must have desire and ability to learn new technology tools and applications
  • Acute attention to detail
  • Excellent organizational skills
  • Strong communication skills and “How” competencies to effectively work with process owners, process designers, and business partners
  • Proficient in Microsoft Office applications, including Outlook, Skype and WebEx
  • Bachelor’s degree in related field or equivalent experience
  • Six Sigma and/or statistical analysis experience
  • Working knowledge of Risk Control Framework

Desired Skills:

  • Process mapping and data analysis experience (OPEX Aris, Visio Mapping)
  • SharePoint Design Experience
  • Tableau and COGNOS Reporting Experience
  • Working knowledge of NFRR/Regulatory Reporting/Tax Operations related Policies and Regulations

Enterprise Description:  Provide analytical support in executing internal control discipline and operational excellence within a LOB/ECF. Gather and organize data in order to monitor and test the effectiveness of key controls and status of mitigation and action plans. Prepare documentation for the tracking, monitoring, and escalation of risk related issues to management. Acts as an ambassador of the risk culture. Incumbents typically have over 5+ years of risk management and/or LOB/ECF experience. May manage staff.


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: Yes, 5% of the time