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Centralized Merchant Consultant for Retention - Spokane, WA

Spokane, Washington

Job Description:

Key Responsibilities:

  • Develop and maintain relationships with assigned partners

  • Demonstrate a deep understanding and broad knowledge of merchant pricing, software, gateways, security as well as expert industry knowledge in Healthcare, Retail, Restaurant, Business to Business and ISV

  • Continuously develop and maintain a strong pipeline for new revenue growth opportunities through inbound and outbound calling activities and follow up

  • Identify and solicit new revenue growth opportunities

  • Attain balanced performance including assigned sales and revenue goals, operational excellence/risk and client experience standards

  • Successfully schedule and manage appointments with clients over the phone

  • Responsible for inbound and outbound calling activities and follow up

  • Leverage the consultative sales process to effectively provide solutions to small business prospects and clients

  • Acts as a champion for clients by connecting expertise across the company that helps them achieve their goals

  • The ability to understand technical solutions and processes

  • Maintain accurate records and adhere to Service Level Agreements (SLAs)

  • May be responsible for prospecting external sources such as association relationships, centers of influence and vendor relationships among others and may be required to attend trade shows as assigned

  • May perform other ad hoc duties as assigned

  • Execute retention and deepen relationships for merchant product clients for segments and/or channels including Advanced Client Solutions, Financial Centers, and Digital

  • Adhere to schedule provided by management to ensure availability in contact center environment

Required Skills:

  • High School Diploma

  • 2 to 4+ years of sales experience

  • 1+ years customer service experience  (face to face or call center environment)

  • Experience selling Merchant, Bankcard or Financial Services in similar field (face to face or call center environment)

  • Knowledge or experience in Merchant or Financial Services in similar field preferred

  • Advanced Consultative selling experience

  • Proven relationship management

  • Demonstrated technical expertise; ability to understand technical solutions and processes

  • Possesses business acumen with the ability to discuss in depth complex financial solutions

  • Ability to work in a fast paced environment

  • Established customer service, sales, business development, relationship management, and negotiation skills

  • Proficiency in computer skills and professional programs (for example Microsoft Office, PowerPoint)

  • Capability to adapt to an ever changing payment processing environment

  • Strong communications, including oral and written presentation skills

  • Highly motivated to succeed in a performance driven environment

  • Effective planning, time management and organizational skills

  • Contact center experience preferred but not required

  • Organizationally savvy; knows how to make connections and build relationships to get things done

  • Ability to sit/stand up to 8 hours per day

  • Multi-lingual ability is a plus

Desired Skills:

  • Advanced Consultative and highly experienced Customer Service Skills

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday-Friday - 8:30am - 5:00pm PST

Referral Bonus Amount:

0

Job Description:

Key Responsibilities:

  • Develop and maintain relationships with assigned partners

  • Demonstrate a deep understanding and broad knowledge of merchant pricing, software, gateways, security as well as expert industry knowledge in Healthcare, Retail, Restaurant, Business to Business and ISV

  • Continuously develop and maintain a strong pipeline for new revenue growth opportunities through inbound and outbound calling activities and follow up

  • Identify and solicit new revenue growth opportunities

  • Attain balanced performance including assigned sales and revenue goals, operational excellence/risk and client experience standards

  • Successfully schedule and manage appointments with clients over the phone

  • Responsible for inbound and outbound calling activities and follow up

  • Leverage the consultative sales process to effectively provide solutions to small business prospects and clients

  • Acts as a champion for clients by connecting expertise across the company that helps them achieve their goals

  • The ability to understand technical solutions and processes

  • Maintain accurate records and adhere to Service Level Agreements (SLAs)

  • May be responsible for prospecting external sources such as association relationships, centers of influence and vendor relationships among others and may be required to attend trade shows as assigned

  • May perform other ad hoc duties as assigned

  • Execute retention and deepen relationships for merchant product clients for segments and/or channels including Advanced Client Solutions, Financial Centers, and Digital

  • Adhere to schedule provided by management to ensure availability in contact center environment

Required Skills:

  • High School Diploma

  • 2 to 4+ years of sales experience

  • 1+ years customer service experience  (face to face or call center environment)

  • Experience selling Merchant, Bankcard or Financial Services in similar field (face to face or call center environment)

  • Knowledge or experience in Merchant or Financial Services in similar field preferred

  • Advanced Consultative selling experience

  • Proven relationship management

  • Demonstrated technical expertise; ability to understand technical solutions and processes

  • Possesses business acumen with the ability to discuss in depth complex financial solutions

  • Ability to work in a fast paced environment

  • Established customer service, sales, business development, relationship management, and negotiation skills

  • Proficiency in computer skills and professional programs (for example Microsoft Office, PowerPoint)

  • Capability to adapt to an ever changing payment processing environment

  • Strong communications, including oral and written presentation skills

  • Highly motivated to succeed in a performance driven environment

  • Effective planning, time management and organizational skills

  • Contact center experience preferred but not required

  • Organizationally savvy; knows how to make connections and build relationships to get things done

  • Ability to sit/stand up to 8 hours per day

  • Multi-lingual ability is a plus

Desired Skills:

  • Advanced Consultative and highly experienced Customer Service Skills

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22086584

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Jena Inouye [C]

Referral Bonus:

0

Street Address

Primary Location:
601 W Riverside Ave, WA, Spokane, 99201