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Lead Operations Representative

Phoenix, Arizona;

Job Description:

Job Description Summary

Individual contributor role that demonstrates leadership qualities. Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Performs all the functions required at the Sr. Ops Rep level and typically acts as a workflow coordinator and/or a subject matter expert. Able to prioritize and distribute daily work to meet deadlines and goals. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. May provide guidance and direction to less experienced team members.

Job Description

The Remediation team is within the Credit Furnishing and Disputes (CF&D) organization.  This organization is responsible for managing many of the CF&D remediation projects and operational excellence, simplify and improve efforts for CF&D. This individual contributor role demonstrates leadership qualities responsible for the day-to-day analysis, research and resolution of varied remediation projects. Projects could include root cause analysis and remediation, Credit Bureau Reporting exceptions and Consumer Reporting Agency (CRA) rejects/illogical/stales.

Required Skills:
- Microsoft Office Skills,
- Ability to work under pressure in a team environment
- Self-motivated with good organizational skills
- Ability to manage escalated issues with professionalism and sensitivity
- Adept with hands on Training
- Excellent communications skills
- Work within team environment and collaborate with others for solutions
- Time management is a must.  Overall understanding of banking regulatory requirements
 - Must be flexible and able to adapt well to change"

Desired Skills:
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Knowledge of the Fair Credit Reporting Act
• Detail oriented, research of problem items , solver of in-depth research , conclusion seeker
• Knowledge of Credit Furnishing the credit reporting disputes process"

Job Band:

H7

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday-Friday 7:00am-4:00pm

Referral Bonus Amount:

0

Job Description:

Job Description Summary

Individual contributor role that demonstrates leadership qualities. Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Performs all the functions required at the Sr. Ops Rep level and typically acts as a workflow coordinator and/or a subject matter expert. Able to prioritize and distribute daily work to meet deadlines and goals. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. May provide guidance and direction to less experienced team members.

Job Description

The Remediation team is within the Credit Furnishing and Disputes (CF&D) organization.  This organization is responsible for managing many of the CF&D remediation projects and operational excellence, simplify and improve efforts for CF&D. This individual contributor role demonstrates leadership qualities responsible for the day-to-day analysis, research and resolution of varied remediation projects. Projects could include root cause analysis and remediation, Credit Bureau Reporting exceptions and Consumer Reporting Agency (CRA) rejects/illogical/stales.

Required Skills:
- Microsoft Office Skills,
- Ability to work under pressure in a team environment
- Self-motivated with good organizational skills
- Ability to manage escalated issues with professionalism and sensitivity
- Adept with hands on Training
- Excellent communications skills
- Work within team environment and collaborate with others for solutions
- Time management is a must.  Overall understanding of banking regulatory requirements
 - Must be flexible and able to adapt well to change"

Desired Skills:
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Knowledge of the Fair Credit Reporting Act
• Detail oriented, research of problem items , solver of in-depth research , conclusion seeker
• Knowledge of Credit Furnishing the credit reporting disputes process"

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22079843

Band: H7

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Sandra D'Amico [C]

Referral Bonus:

0