Mortgage Servicing Specialist III - Mortgage Vehicle Servicing Operations

Job Description:

Job Description

Supports the servicing of mortgage loans. Work will vary based on associate's department. May entail working on default and/or non-defaulted loans. Responsibilities may include processing routine transactions, documenting loan history, responding to customer, investor, or other 3rd party inquiries, researching and/or preparing documentation, or analyzing requests in accordance with established guidelines and determining appropriate course of action. Handles more complex levels of transactions requiring subject matter expertise.

Required Skills

•Typically has more than 4 years of experience with a strong knowledge of the business and general office skills.

•Efficiently manages time and capacity.

• Demonstrated strong analytical / problem solving skills are required.

• Experience in Mortgage Servicing with general knowledge of escrow

• Ability to collaborate with teammates in other line of businesses and functions.

• Strong attention to detail and strong organizational skills required

• Excellent verbal and written communication skills.

• Strong people / interpersonal skills required.                          

• Flexibility to work weekends and/or extended hours as needed.

• Excellent phone skills for outbound calls

Desired Skills

• Experience in financial services and knowledge of financial services industry, products and solutions.

• Working knowledge of MSP/HLMS

• Ability to read and understand loan payment history.

• 1 year of cash handling experience

Job Band:

Shift: 

Hours Per Week:

Weekly Schedule:

Referral Bonus Amount: