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GWIM Ops. Team Mgr. - Investment Solutions/Client Onboarding Services

New York, New York

Job Description:

Enterprise Overview:

This is the first level operations managerial position. Performs all managerial functions, leads project work, and continually utilizes independent judgment. Provides day-to-day direction for a small unit or work team in a GWIM operations function in a specific product areas such as funds transfer, collateral mgt/margins, corporate actions, static data/data management, control, trader support, clearance/settlement, documentation/confirmations, customer service, new accounts, client valuations, document processing or statement/billing processing. Focuses on the day-to-day resolution of operations problems and execution of transactions which may require reviewing and authorizing G/L entries and payments, approving exception processing, etc. Responsibilities may also include controlling workflow, performing routine management functions such as interviewing, training, performance planning, and coaching. The role may also entail evaluation of regulatory and/or financial risks. This associate may review operational procedures and implement changes ensuring enforcement and adherence. Provides technical guidance to associates to resolve operational problems and may handle exceptional or sensitive transactions. Requires operations knowledge with work experience in the specific functional area or product line managed. Less than 50% of time is spent doing actual production work. Typically 3-5 years of Operations experience with 1-2 years of supervisory experience. Must have 2 or more direct reports.

    LOB Description:

    The role provides operational support to the Investment Solutions Groups new issue product desks.  Operational associates are co-located with the Investment Solution Group product marketers. The role provides back up support to the International Market Linked desk and other new issue operations as required.

    Responsibilities/Duties include:

    • Create new issue deals on the Merrill Lynch Markets order entry platform
    • Release new issue deals to trades processing upon deal pricing
    • Ensure accurate and proper booking of Client trades
    • Process deal/trade adjustments as required
    • Maintain operational procedures, metrics and reporting for all aspects of product support
    • Prepare documentation to pre-pay production credits as required by sales desk
    • Ensure proper downstream flow of deal and trade data to regulatory reporting systems
    • Work with Global Banking and Markets trading and operations to transition new issues deals for secondary trading
    • Assist sales desk with ad-hoc reports and requests
    • Support the Investment Solution Groups Option Overlay Program
    • Provide back up support for International Market Linked Investments and other new issue desks as needed.
    • Continuously examine processes, procedures and systems for improvement opportunities

    Required Criteria:

    • Experience supporting a financial product sales or marketing desk
    • A minimum of 1 year related experience in financial services
    • Proven ability to multi-task in a fast paced product support or trading environment
    • An aptitude for problem solving
    • Detail oriented with strong communication and interpersonal skills
    • Experience reconciling trading or deal accounts

    Desired Criteria:

    • Experience with trade booking and Bloomberg
    • Working knowledge of Market Linked Investments
    • Current or prior experience with Trade Query and Correction System (TRAQCS)

    Job Band:

    H6

    Shift: 

    1st shift (United States of America)

    Hours Per Week:

    40

    Weekly Schedule:

    Referral Bonus Amount:

    0

    Job Description:

    Enterprise Overview:

    This is the first level operations managerial position. Performs all managerial functions, leads project work, and continually utilizes independent judgment. Provides day-to-day direction for a small unit or work team in a GWIM operations function in a specific product areas such as funds transfer, collateral mgt/margins, corporate actions, static data/data management, control, trader support, clearance/settlement, documentation/confirmations, customer service, new accounts, client valuations, document processing or statement/billing processing. Focuses on the day-to-day resolution of operations problems and execution of transactions which may require reviewing and authorizing G/L entries and payments, approving exception processing, etc. Responsibilities may also include controlling workflow, performing routine management functions such as interviewing, training, performance planning, and coaching. The role may also entail evaluation of regulatory and/or financial risks. This associate may review operational procedures and implement changes ensuring enforcement and adherence. Provides technical guidance to associates to resolve operational problems and may handle exceptional or sensitive transactions. Requires operations knowledge with work experience in the specific functional area or product line managed. Less than 50% of time is spent doing actual production work. Typically 3-5 years of Operations experience with 1-2 years of supervisory experience. Must have 2 or more direct reports.

      LOB Description:

      The role provides operational support to the Investment Solutions Groups new issue product desks.  Operational associates are co-located with the Investment Solution Group product marketers. The role provides back up support to the International Market Linked desk and other new issue operations as required.

      Responsibilities/Duties include:

      • Create new issue deals on the Merrill Lynch Markets order entry platform
      • Release new issue deals to trades processing upon deal pricing
      • Ensure accurate and proper booking of Client trades
      • Process deal/trade adjustments as required
      • Maintain operational procedures, metrics and reporting for all aspects of product support
      • Prepare documentation to pre-pay production credits as required by sales desk
      • Ensure proper downstream flow of deal and trade data to regulatory reporting systems
      • Work with Global Banking and Markets trading and operations to transition new issues deals for secondary trading
      • Assist sales desk with ad-hoc reports and requests
      • Support the Investment Solution Groups Option Overlay Program
      • Provide back up support for International Market Linked Investments and other new issue desks as needed.
      • Continuously examine processes, procedures and systems for improvement opportunities

      Required Criteria:

      • Experience supporting a financial product sales or marketing desk
      • A minimum of 1 year related experience in financial services
      • Proven ability to multi-task in a fast paced product support or trading environment
      • An aptitude for problem solving
      • Detail oriented with strong communication and interpersonal skills
      • Experience reconciling trading or deal accounts

      Desired Criteria:

      • Experience with trade booking and Bloomberg
      • Working knowledge of Market Linked Investments
      • Current or prior experience with Trade Query and Correction System (TRAQCS)

      Shift:

      1st shift (United States of America)

      Hours Per Week: 

      40

      Learn more about this role

      Full time

      JR-21083902

      Band: H6

      Manages People: No

      Travel: No

      Manager:

      Talent Acquisition Contact:

      Robin Bennett

      Referral Bonus:

      0

      Street Address

      Primary Location:
      ONE BRYANT PARK, NY, New York, 10036