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Markets Application Support- Jersey City, NJ

Jersey City, New Jersey

Job Description:

Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of a technical environment which meets current and anticipated business requirements and objectives. Participates with Technology management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal management for the resolution of unresolved problems, complaints and complex service requests. Provides the client areas with technology products and service alternatives that improve the support delivery process. employees in this job code do not manage people. This job code is only to be used for Employees supporting Global Markets.

Core Technology Infrastructure Organization:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital

Responsibilities:

  • Respond to and resolve business queries for Market Risk space
  • Manage user query mailbox effectively, understand the scope of team’s work and ensure timely and appropriate response is provided for all user queries
  • Respond to and resolve feed and batch support items, Manage alerts and monitoring
  • Utilize important framework tools such as ITSM, JIRA, ITRS, etc. for both making updates and producing reports
  • Incident management - provide timely and accurate user notifications as well as management escalations when needed
  • Documentation and knowledge management
  • Follow up and coordinate resolutions with various development teams
  • Assist with metrics reporting
  • Coordinate and perform Business Continuity testing and related paperwork
  • Organize and run meetings independently for issue resolution
  • Identify scope for automation to reduce manual, repeating tasks

Required Skills:

  • 8+ years of Production Support experience
  • Strong SQL Knowledge
  • Strong UNIX / LINUX knowledge
  • Knowledge of Software Development Life Cycle
  • Working knowledge of ITIL
  • Strong verbal and written communication skills
  • Excellent project and time management skills
  • Ability to work in a multi-regional team

Desired Skills:

  • Financial industry experience
  • Knowledge of Market Risk
  • Python
  • Agile methodology

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of a technical environment which meets current and anticipated business requirements and objectives. Participates with Technology management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal management for the resolution of unresolved problems, complaints and complex service requests. Provides the client areas with technology products and service alternatives that improve the support delivery process. employees in this job code do not manage people. This job code is only to be used for Employees supporting Global Markets.

Core Technology Infrastructure Organization:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital

Responsibilities:

  • Respond to and resolve business queries for Market Risk space
  • Manage user query mailbox effectively, understand the scope of team’s work and ensure timely and appropriate response is provided for all user queries
  • Respond to and resolve feed and batch support items, Manage alerts and monitoring
  • Utilize important framework tools such as ITSM, JIRA, ITRS, etc. for both making updates and producing reports
  • Incident management - provide timely and accurate user notifications as well as management escalations when needed
  • Documentation and knowledge management
  • Follow up and coordinate resolutions with various development teams
  • Assist with metrics reporting
  • Coordinate and perform Business Continuity testing and related paperwork
  • Organize and run meetings independently for issue resolution
  • Identify scope for automation to reduce manual, repeating tasks

Required Skills:

  • 8+ years of Production Support experience
  • Strong SQL Knowledge
  • Strong UNIX / LINUX knowledge
  • Knowledge of Software Development Life Cycle
  • Working knowledge of ITIL
  • Strong verbal and written communication skills
  • Excellent project and time management skills
  • Ability to work in a multi-regional team

Desired Skills:

  • Financial industry experience
  • Knowledge of Market Risk
  • Python
  • Agile methodology

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21082359

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Jennifer McNeil

Referral Bonus:

0

Street Address

Primary Location:
101 HUDSON ST, NJ, Jersey City, 07302