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Sr Fraud Analyst - Back Office

Kennesaw, Georgia

Job Description:

Line of Business Job Description

Review potentially fraudulent activity and/or accounts for the prevention and detection of possible transactional and non-transactional fraud.  The analyst will take appropriate action based on transaction characteristics and account changes with indicators of complex issues related to possible account take over. An ideal candidate will demonstrate attention to detail when making outbound calls and improve the customer experience when receiving inbound calls.  Experience is gained through training, following established procedures, guidelines and research utilizing multiple systems and tools. 

Responsibilities

•Completing moderate to complex research and analysis of account activity to assess levels of risk and fraud type
•Taking appropriate action through customer inbound and outbound phone / email contact to resolve inquiries in a multi-faceted, fast paced and dynamic area while incorporating our Commitments
•Provides review and analysis following established procedures and guidelines and research utilizing multiple systems and tools

Required Skills

The ability to demonstrate commitment to providing quality customer service

Proficiency in dealing with customers issues in both a routine and complex environment.  Must be able to communicate effectively & confidently while interacting w/ clients

Ability to navigate multiple computer systems while interacting with the customer

Experience working in a team environment

Ability to think critically and use good, sound judgment in decision making

Self-motivated and goal-oriented

Excellent verbal and written communication skills

Highly adaptable during periods of change

Ability to learn and adapt to new information and technology platforms

Has strong analytical and organizational skills and demonstrates the ability to solve complex problems by reviewing related information.

Is able to multi-task, including researching information through multiple systems, in order to make judgmental decisions based on the data reviewed.

Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience.

Experience w/ taking inbound and making outbound calls to clients in a high production focused environment.

Working Hours-Monday-Friday 8am-4:30pm

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday-Friday 8am-4:30pm

Referral Bonus Amount:

0

Job Description:

Line of Business Job Description

Review potentially fraudulent activity and/or accounts for the prevention and detection of possible transactional and non-transactional fraud.  The analyst will take appropriate action based on transaction characteristics and account changes with indicators of complex issues related to possible account take over. An ideal candidate will demonstrate attention to detail when making outbound calls and improve the customer experience when receiving inbound calls.  Experience is gained through training, following established procedures, guidelines and research utilizing multiple systems and tools. 

Responsibilities

•Completing moderate to complex research and analysis of account activity to assess levels of risk and fraud type
•Taking appropriate action through customer inbound and outbound phone / email contact to resolve inquiries in a multi-faceted, fast paced and dynamic area while incorporating our Commitments
•Provides review and analysis following established procedures and guidelines and research utilizing multiple systems and tools

Required Skills

The ability to demonstrate commitment to providing quality customer service

Proficiency in dealing with customers issues in both a routine and complex environment.  Must be able to communicate effectively & confidently while interacting w/ clients

Ability to navigate multiple computer systems while interacting with the customer

Experience working in a team environment

Ability to think critically and use good, sound judgment in decision making

Self-motivated and goal-oriented

Excellent verbal and written communication skills

Highly adaptable during periods of change

Ability to learn and adapt to new information and technology platforms

Has strong analytical and organizational skills and demonstrates the ability to solve complex problems by reviewing related information.

Is able to multi-task, including researching information through multiple systems, in order to make judgmental decisions based on the data reviewed.

Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience.

Experience w/ taking inbound and making outbound calls to clients in a high production focused environment.

Working Hours-Monday-Friday 8am-4:30pm

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21080880

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Michelle Genser

Referral Bonus:

0

Street Address

Primary Location:
210 Townpark Dr NW, GA, Kennesaw, 30144