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Email Routing Systems Support Engineer - Core Technology Infrastructure

Pennington, New Jersey;

Job Description:

Core Technology Infrastructure Organization:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital

Position Summary:

Responsible for the Operational support of LINUX/UNIX-based messaging systems. Primarily responsible for system availability, troubleshooting/triage for production problems. Participates in a service monitoring function with responsibilities in areas of incident and problem management. Role will contribute to product/service design, development and implementation deliverables, to include assessment and optimization of systems and review of user requirements. Serves as a fully seasoned/proficient technical resource; provides technical knowledge and capabilities as team member and individual contributor.

Responsibilities:

  • Installs, configures and troubleshoots Applications used to support Email Routing Infrastructure
  • Monitor, measure, report and review current performance of application services and ensure availability and capacity meet business demand
  • Facilitate the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritization and initiation of action
  • Documentation of root causes and implementation of remedies to prevent future incidents
  • Collaborates effectively with their Architecture/Engineering peers for new initiative solution planning, testing/validation, complex troubleshooting, and problem resolution
  • Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs.
  • Will be assigned to 24x7 on-call rotation as part of the MCS UNIX Team

Required Skills:

  • 5+ years of experience working with Linux systems
  • Strong scripting/development skills with Python, Perl, Shell
  • Experience with SMTP Email relaying and routing
  • Proven experience in problem identification, troubleshooting and resolution
  • Excellent written and verbal communication skills

Desired Skills:

  • Experience with Email Hygiene systems, including Anti-spam, Antivirus, Malware Prevention, and Data Loss Prevention
  • Experience with monitoring technologies (i.e. SPLUNK,NAGIOS)

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Core Technology Infrastructure Organization:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital

Position Summary:

Responsible for the Operational support of LINUX/UNIX-based messaging systems. Primarily responsible for system availability, troubleshooting/triage for production problems. Participates in a service monitoring function with responsibilities in areas of incident and problem management. Role will contribute to product/service design, development and implementation deliverables, to include assessment and optimization of systems and review of user requirements. Serves as a fully seasoned/proficient technical resource; provides technical knowledge and capabilities as team member and individual contributor.

Responsibilities:

  • Installs, configures and troubleshoots Applications used to support Email Routing Infrastructure
  • Monitor, measure, report and review current performance of application services and ensure availability and capacity meet business demand
  • Facilitate the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritization and initiation of action
  • Documentation of root causes and implementation of remedies to prevent future incidents
  • Collaborates effectively with their Architecture/Engineering peers for new initiative solution planning, testing/validation, complex troubleshooting, and problem resolution
  • Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs.
  • Will be assigned to 24x7 on-call rotation as part of the MCS UNIX Team

Required Skills:

  • 5+ years of experience working with Linux systems
  • Strong scripting/development skills with Python, Perl, Shell
  • Experience with SMTP Email relaying and routing
  • Proven experience in problem identification, troubleshooting and resolution
  • Excellent written and verbal communication skills

Desired Skills:

  • Experience with Email Hygiene systems, including Anti-spam, Antivirus, Malware Prevention, and Data Loss Prevention
  • Experience with monitoring technologies (i.e. SPLUNK,NAGIOS)

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21076308

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Angela Kathmann

Referral Bonus:

0