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Production Services Support - Markets Application, Core Technology Infrastructure

New York, New York

Job Description:

This role will deliver 1st and 2nd line support for Stock Loan applications and manage releases of new and existing applications to the production environment.

Key responsibilities

  • Perform analysis and testing of new and existing applications as required

  • Partner across the entire production environment to aid continuous improvement with the state and supportability of production systems

  • Build and maintain relationships with business users and other stakeholders

  • Work closely with Development and infrastructure teams to ensure that issues and defects  are reported and actioned and meet business requirements and timelines

  • Work closely with other MAPS team members across the AMRS region and globally to ensure consistent service delivery and standardization

Required Skills:

  • Experience in Windows Server & SQL Server technologies

  • Knowledge of Networking (i.e. firewall, proxy, IPSEC), Active Directory, & Digital Certificate management (i.e. SSL)

  • Ability to exhibit a strong sense of urgency for high severity incidents and to assess the customer impact and provide tactical solutions

  • Experience in user interaction in banking support environment

  • Has good experience working with and taking the lead with other teams in investment banking environment.

Technology Infrastructure Organization:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Excels in working among diverse viewpoints to determine the best path forward

  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

  • Commitment to challenging the status quo and promoting positive change

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Responsible for developing and delivering complex software requirements to accomplish business goals. Ensures that software is developed to meet functional, non-functional, and compliance requirements. Codes solutions, unit tests, and ensures the solution can be integrated successfully into the overall application/system with clear, robust and well-tested interfaces. Familiar with development and testing practices of the bank. Contributes to story refinement/defining requirements. Participates and guides team in estimating work necessary to realize a story/requirement through the delivery lifecycle. Performs spike/proof of concept as necessary to mitigate risk or implement new ideas. Codes solutions and unit tests to deliver a requirement/story per the defined acceptance criteria and compliance requirements Utilizes multiple architectural components (across data, application, business) in design and development of client requirements. Assists team with resolving technical complexities involved in realizing story work. Contributes to existing test suites (integration, regression, performance); Analyzes test reports, identifies any test issues/errors; Triages the underlying cause. Documents and communicates required information for deployment, maintenance, support, and business functionality. Participates, contributes and can coach team members in the delivery/release (CI-CD) events. e.g. branching timelines, pull requests, issue triage, merge/conflict resolution, release notes. Individual contributor.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

This role will deliver 1st and 2nd line support for Stock Loan applications and manage releases of new and existing applications to the production environment.

Key responsibilities

  • Perform analysis and testing of new and existing applications as required

  • Partner across the entire production environment to aid continuous improvement with the state and supportability of production systems

  • Build and maintain relationships with business users and other stakeholders

  • Work closely with Development and infrastructure teams to ensure that issues and defects  are reported and actioned and meet business requirements and timelines

  • Work closely with other MAPS team members across the AMRS region and globally to ensure consistent service delivery and standardization

Required Skills:

  • Experience in Windows Server & SQL Server technologies

  • Knowledge of Networking (i.e. firewall, proxy, IPSEC), Active Directory, & Digital Certificate management (i.e. SSL)

  • Ability to exhibit a strong sense of urgency for high severity incidents and to assess the customer impact and provide tactical solutions

  • Experience in user interaction in banking support environment

  • Has good experience working with and taking the lead with other teams in investment banking environment.

Technology Infrastructure Organization:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Excels in working among diverse viewpoints to determine the best path forward

  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

  • Commitment to challenging the status quo and promoting positive change

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Responsible for developing and delivering complex software requirements to accomplish business goals. Ensures that software is developed to meet functional, non-functional, and compliance requirements. Codes solutions, unit tests, and ensures the solution can be integrated successfully into the overall application/system with clear, robust and well-tested interfaces. Familiar with development and testing practices of the bank. Contributes to story refinement/defining requirements. Participates and guides team in estimating work necessary to realize a story/requirement through the delivery lifecycle. Performs spike/proof of concept as necessary to mitigate risk or implement new ideas. Codes solutions and unit tests to deliver a requirement/story per the defined acceptance criteria and compliance requirements Utilizes multiple architectural components (across data, application, business) in design and development of client requirements. Assists team with resolving technical complexities involved in realizing story work. Contributes to existing test suites (integration, regression, performance); Analyzes test reports, identifies any test issues/errors; Triages the underlying cause. Documents and communicates required information for deployment, maintenance, support, and business functionality. Participates, contributes and can coach team members in the delivery/release (CI-CD) events. e.g. branching timelines, pull requests, issue triage, merge/conflict resolution, release notes. Individual contributor.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21073065

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Kathryn Dixon

Referral Bonus:

0

Street Address

Primary Location:
222 BROADWAY, NY, New York, 10038