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Client Outreach Specialist

London, , United Kingdom

Job Description:

Job Title: Client Outreach Specialist

LOB: Anti-Money Laundering

Corporate Title: Up to Vice President

Location: London

The Outreach team will partner with Global Corporate & Investment Banking (GCIB) frontline in meeting Anti Money Laundering (AML) Client Due Diligence (CDD) Refresh, i.e. periodic review requirements. The team will be required to develop client connection per direction from frontline, reach out and engage clients for required refresh AML CDD documentation and act as a coordination point for resolving issues/challenges with respect to client specific refresh documentation requirement. The candidate in this role will be responsible for the execution of their business objectives and ensure adherence to metrics.

The Client Outreach Specialist (“COS”) will serve as a support member for the client relationship team, partnering in meeting Anti Money Laundering (AML) Client Due Diligence (CDD) Refresh requirements. The COS will be required to partner with the Treasury product sales and other GCIB or markets relationship teams, develop continuity with the client refresh population, reach out and engage clients for key AML/CDD documentation, and act as an escalation point for service or operational challenges that may arise in refresh. 

The successful individual will be required to act as a primary point of coordination between Banking/Markets and AML Refresh teams supporting the refresh process to ensure timely and accurate compliance to policy and regulatory requirements related to AML, other high risk indicators or industries, and related KYC activities. This role will be the buffer and client advocate in simplifying how we leverage client continuity to deliver the most seamless, holistic service relationship across the firm.


 

Responsibilities will include but not limited to:

  • Support GCIB to complete annual refresh for its clients

  • Executes with client perspective while balancing risk to the firm

  • Supports build out of a culture of teamwork and collaboration focused on goals delivery

  • Adhere to metrics

  • Masters CDD requirements applicable to the banking clients and is able to guide clients in complying with them

  • Understand and adopt process recommendations and procedural updates derived from changes to policy, technology adoption, process enhancements and remediation of control weaknesses / gaps

  • Coordinate with partners in other regions and LOBs to ensure partnership in global KYC initiatives

  • Review the industry group client's GCI hierarchy looking for inactive accounts to be closed, linkage errors within client structures, merge/purge of client entities

  • Assist in tracking both Annual refresh population and all other KYC related populations in partnership with coverage team

Core Skills:

  • Demonstrable experience in financial services preferably with banks

  • Previous experience in client facing roles and must demonstrate a solid client focus

  • Knowledge of AML CDD policy and standards, industry practices in AML CDD

  • Understanding and knowledge of the bank’s operational aspects of the products and services used by clients

  • Proven stakeholder relationship/influence management skills to achieve swift adoption through close partnership

  • The ability to find ways of solving or pre-empting problems

  • Understands and respects cultural differences

Desired:

  • Bachelor’s degree desired

  • AML CDD knowledge for legal entities in global jurisdictions

  • Product knowledge of Corporate and Treasury Services businesses at international banks

Bank of America

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Job Band:

H5

Shift: 

Hours Per Week:

35

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Job Title: Client Outreach Specialist

LOB: Anti-Money Laundering

Corporate Title: Up to Vice President

Location: London

The Outreach team will partner with Global Corporate & Investment Banking (GCIB) frontline in meeting Anti Money Laundering (AML) Client Due Diligence (CDD) Refresh, i.e. periodic review requirements. The team will be required to develop client connection per direction from frontline, reach out and engage clients for required refresh AML CDD documentation and act as a coordination point for resolving issues/challenges with respect to client specific refresh documentation requirement. The candidate in this role will be responsible for the execution of their business objectives and ensure adherence to metrics.

The Client Outreach Specialist (“COS”) will serve as a support member for the client relationship team, partnering in meeting Anti Money Laundering (AML) Client Due Diligence (CDD) Refresh requirements. The COS will be required to partner with the Treasury product sales and other GCIB or markets relationship teams, develop continuity with the client refresh population, reach out and engage clients for key AML/CDD documentation, and act as an escalation point for service or operational challenges that may arise in refresh. 

The successful individual will be required to act as a primary point of coordination between Banking/Markets and AML Refresh teams supporting the refresh process to ensure timely and accurate compliance to policy and regulatory requirements related to AML, other high risk indicators or industries, and related KYC activities. This role will be the buffer and client advocate in simplifying how we leverage client continuity to deliver the most seamless, holistic service relationship across the firm.


 

Responsibilities will include but not limited to:

  • Support GCIB to complete annual refresh for its clients

  • Executes with client perspective while balancing risk to the firm

  • Supports build out of a culture of teamwork and collaboration focused on goals delivery

  • Adhere to metrics

  • Masters CDD requirements applicable to the banking clients and is able to guide clients in complying with them

  • Understand and adopt process recommendations and procedural updates derived from changes to policy, technology adoption, process enhancements and remediation of control weaknesses / gaps

  • Coordinate with partners in other regions and LOBs to ensure partnership in global KYC initiatives

  • Review the industry group client's GCI hierarchy looking for inactive accounts to be closed, linkage errors within client structures, merge/purge of client entities

  • Assist in tracking both Annual refresh population and all other KYC related populations in partnership with coverage team

Core Skills:

  • Demonstrable experience in financial services preferably with banks

  • Previous experience in client facing roles and must demonstrate a solid client focus

  • Knowledge of AML CDD policy and standards, industry practices in AML CDD

  • Understanding and knowledge of the bank’s operational aspects of the products and services used by clients

  • Proven stakeholder relationship/influence management skills to achieve swift adoption through close partnership

  • The ability to find ways of solving or pre-empting problems

  • Understands and respects cultural differences

Desired:

  • Bachelor’s degree desired

  • AML CDD knowledge for legal entities in global jurisdictions

  • Product knowledge of Corporate and Treasury Services businesses at international banks

Bank of America

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Learn more about this role

Full time

JR-21067262

Band: H5

Manages People:

Manager:

Talent Acquisition Contact:

Katie Whitehead

Referral Bonus:

0

Street Address

Primary Location:
2 King Edward St, London, EC1A 1HQ