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Production Support - Global Market Operations Technology (GMOT)

Plano, Texas

Job Description:

*Candidates requiring visa sponsorship will not be considered for this position. This position will be located at our Plano, TX, Technology Center only. No remote or virtual options*

Overview of Duties and Responsibilities:

Being part of IT production support team providing front line technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness,  Application Monitoring,  Production Governance related to issues.

  • Provides on call support for triaging problems and coordinating with various support teams across the organization and carryout activities related to incident and problem management
  • Communicates with line of business and management the overall status and health of the application.
  • Looks for areas of improvement in monitoring, application stability, and speed of determining root cause
  • Performs trouble shooting, analysis, research and resolution using advanced query and programming skills. Conducts root cause analysis. 
  • Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades etc
  • Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
  • Assesses initial severity, gather impacts, creates tickets (REMEDY), engages necessary support teams, and escalates as necessary to ensure timely restoration
  • Participate in DR and Resiliency

*Candidates requiring visa sponsorship will not be considered for this position. This position will be located at our Plano, TX, Technology Center only. No remote or virtual options*

Required Skills & Abilities:

  • B.E./B.Tech /MCA/ BSc./ MSc. from reputed colleges / universities or equivalent work experience. Must have more than 2-4 yrs of production support experience.
  • Proven expertise in: SQL, Linux / Unix ,Shell Scripting, Autosys
  • Ability to provide generic solutions and avoid re-occurring of incidents.
  • Able to contribute to 1. Automation 2. Causal analysis 3. Develop shared/common solutions.
  • Understanding in depth the business processes supported by the system.
  • Experience monitoring the scheduling jobs and ensure proper action in case if issues or failures.
  • Experience maintaining documentation and knowledge repository.
  • Monday-Friday, 8am-5pm and 11:30am to 8:30pm once every 6 to 8 weeks, Weekend Support required on rotational basis.
  • Flexible enough to work for extended hours and on weekends as needed to handle high priority issues, production recoveries, provide support to Dev & Infrastructure Releases.

Desired Skills & Abilities:

  • ITIL certification recommended
  • Exposure to Back and Front Office Operations in investment banking environment.
  • Experience with Oracle, SQL server, Sybase, Python, Geneos ITRS.
  • Candidate must be good in working as L2 application support team member.
  • Able to Support users on complex technical issues, data issues, problems related to supported app.
  • Exhibit a strong sense of teamwork and inclusiveness. Respond to requests and inquiries from users within the pre-determined timeframe of our service level agreement. Must be a self-starter, motivated, innovative, capable of, providing technical solutions.
  • Proven adaptability and ability to work under pressure.
  • Excellent communication skills. Demonstrate ability to communicate effectively with both technical and non-technical individuals.
  • Soft Skills: Must be a Team player, and Demonstrate ability to communicate effectively with both technical and non-technical individuals.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

*Candidates requiring visa sponsorship will not be considered for this position. This position will be located at our Plano, TX, Technology Center only. No remote or virtual options*

Overview of Duties and Responsibilities:

Being part of IT production support team providing front line technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness,  Application Monitoring,  Production Governance related to issues.

  • Provides on call support for triaging problems and coordinating with various support teams across the organization and carryout activities related to incident and problem management
  • Communicates with line of business and management the overall status and health of the application.
  • Looks for areas of improvement in monitoring, application stability, and speed of determining root cause
  • Performs trouble shooting, analysis, research and resolution using advanced query and programming skills. Conducts root cause analysis. 
  • Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades etc
  • Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
  • Assesses initial severity, gather impacts, creates tickets (REMEDY), engages necessary support teams, and escalates as necessary to ensure timely restoration
  • Participate in DR and Resiliency

*Candidates requiring visa sponsorship will not be considered for this position. This position will be located at our Plano, TX, Technology Center only. No remote or virtual options*

Required Skills & Abilities:

  • B.E./B.Tech /MCA/ BSc./ MSc. from reputed colleges / universities or equivalent work experience. Must have more than 2-4 yrs of production support experience.
  • Proven expertise in: SQL, Linux / Unix ,Shell Scripting, Autosys
  • Ability to provide generic solutions and avoid re-occurring of incidents.
  • Able to contribute to 1. Automation 2. Causal analysis 3. Develop shared/common solutions.
  • Understanding in depth the business processes supported by the system.
  • Experience monitoring the scheduling jobs and ensure proper action in case if issues or failures.
  • Experience maintaining documentation and knowledge repository.
  • Monday-Friday, 8am-5pm and 11:30am to 8:30pm once every 6 to 8 weeks, Weekend Support required on rotational basis.
  • Flexible enough to work for extended hours and on weekends as needed to handle high priority issues, production recoveries, provide support to Dev & Infrastructure Releases.

Desired Skills & Abilities:

  • ITIL certification recommended
  • Exposure to Back and Front Office Operations in investment banking environment.
  • Experience with Oracle, SQL server, Sybase, Python, Geneos ITRS.
  • Candidate must be good in working as L2 application support team member.
  • Able to Support users on complex technical issues, data issues, problems related to supported app.
  • Exhibit a strong sense of teamwork and inclusiveness. Respond to requests and inquiries from users within the pre-determined timeframe of our service level agreement. Must be a self-starter, motivated, innovative, capable of, providing technical solutions.
  • Proven adaptability and ability to work under pressure.
  • Excellent communication skills. Demonstrate ability to communicate effectively with both technical and non-technical individuals.
  • Soft Skills: Must be a Team player, and Demonstrate ability to communicate effectively with both technical and non-technical individuals.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21059545

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Philip Hughston

Referral Bonus:

0

Street Address

Primary Location:
7105 CORPORATE DR, TX, Plano, 75024