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Commercial Support Specialist - Healthcare & Institutions - Charlotte

Dallas, Texas;

Job Description:

• Leads Customer Due Diligence processes by ensuring timely and accurate compliance to policy and regulatory requirements related to Anti-Money Laundering and Know-Your-Customer activities.
• Own and manage the AML/KYC process and its effect on the client experience
• Proactively engage in client conversation to educate contacts, prepare for deliverables and complete process.
• Ensure AML/KYC deliverables are met and hold internal partners accountable
• Participate in GCB Sales Process activities including client team meetings and client planning session preparation to proactively manage and anticipate AML/KYC needs.
• Serves as a champion to reinforce service and fulfillment protocols with clients and client teams; direct escalations, as needed.

Qualifications:
• Undergraduate Degree preferred
• Experience with AML/KYC due diligence process including appropriate identification and escalation of risks
• Strong aptitude for strategic and critical thinking with the ability to connect analytical work to the client needs and strategic objectives; client focused
• Strong business and financial acumen; familiarity with Global Commercial Banking a plus
• Proven organizational skills and ability to execute tasks and projects independently
• Efficiently able to meet deadlines while balancing competing demands of multiple internal partners
• Must demonstrate strong interpersonal, collaboration and communication skills.
• Proficiency with Microsoft programs including Word, Excel, PowerPoint, SharePoint and Outlook; advanced Excel skills a plus.  
• Client-facing and Tableau experience preferred.

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

• Leads Customer Due Diligence processes by ensuring timely and accurate compliance to policy and regulatory requirements related to Anti-Money Laundering and Know-Your-Customer activities.
• Own and manage the AML/KYC process and its effect on the client experience
• Proactively engage in client conversation to educate contacts, prepare for deliverables and complete process.
• Ensure AML/KYC deliverables are met and hold internal partners accountable
• Participate in GCB Sales Process activities including client team meetings and client planning session preparation to proactively manage and anticipate AML/KYC needs.
• Serves as a champion to reinforce service and fulfillment protocols with clients and client teams; direct escalations, as needed.

Qualifications:
• Undergraduate Degree preferred
• Experience with AML/KYC due diligence process including appropriate identification and escalation of risks
• Strong aptitude for strategic and critical thinking with the ability to connect analytical work to the client needs and strategic objectives; client focused
• Strong business and financial acumen; familiarity with Global Commercial Banking a plus
• Proven organizational skills and ability to execute tasks and projects independently
• Efficiently able to meet deadlines while balancing competing demands of multiple internal partners
• Must demonstrate strong interpersonal, collaboration and communication skills.
• Proficiency with Microsoft programs including Word, Excel, PowerPoint, SharePoint and Outlook; advanced Excel skills a plus.  
• Client-facing and Tableau experience preferred.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21058378

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Gweneth Leuther Karas

Referral Bonus:

0