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Senior Business Control Specialist, Core Technology Infrastructure

Charlotte, North Carolina;

Job Description:

CTI, Regulatory Center of Excellence, Exams & QA Team

Senior Business Control Specialist

Role Overview

The Sr. Business Control Specialist role is within the Core Technology Infrastructure COO and Business Controls organization and is responsible for oversight of Risk Management for one or more of the infrastructure services functions that design, build and operate end-to-end technology infrastructure solutions and manage critical systems and platforms across the bank including  midrange, mainframe, data centers, database, middleware, messaging, server patching, change management, event management, incident management and problem management, and oversee end-to-end engineering, cloud strategy, networks, automation and application services.

This role will give you an opportunity to demonstrate your leadership and ability to work at a high producer individual contributor pace.  Consider this role if you:

  • Are a self-starter

  • Are strong at building relationships

  • Want exposure to executive leadership

  • Enjoy using critical thinking and creativity to solve challenges

Job Description

The Senior Business Control Specialist leads and oversees the management of risk for one or more infrastructure function by partnering with the senior leader and their teams to support a culture of risk identification, escalation and timely mitigation of compliance and operational risks across multiple risk disciplines including Issue Management, Exam Management, Process Risk & Control (PRC), Operational Losses, Third Party risks, Security and Application risk mitigation.
 

Candidates will be responsible to solve problems analytically by applying a mixture of risk and technology expertise to perform risk assessments, identify root causes in support of the technology control activities, and drive risk reduction in the respective technology teams.
 

The role requires strong communication and leadership skills.  Successful candidates will drive collaboration across organizations (technology infrastructure towers, Audit, Compliance, GIS etc.) and with the leadership team to identify opportunities to improve.


Key Role Responsibilities:

  • Establish and lead risk forums/meetings or communication updates to provide SLT and their Direct Reports status on existing and emerging risk matters and advise on risk topics monitoring health of the portfolio

  • Engage deeply with the organization to identify potential risks and drive risk dialogue

  • Escalate risks as needed to ensure appropriate risk mitigation outcomes

  • Ensure awareness of the status of key risk-related deliverables, including escalations or concerns

  • Drive all aspects of risk issue development and documentation, from identification and engagement to approval. 

  • Monitor the health of open audit issues through their lifecycle, including action plan development and validation through Resolved by Line of Business (RLOB) review

  • Incorporate the regular review of PRC data into risk routines including monitoring the progress of under-performing processes and metrics; escalating as needed and identify underlying risks

  • Engage in problem management activities as needed to identify potential risks

  • Evaluate Operational Losses assigned to Technology Infrastructure functions including root cause analysis, escalations for ownership debate, reviewing and advising on appropriate alignment of operational loss items to PRC Enter and updating ORCIT records for Ops Losses

  • Review risk data to Identify and evaluate thematic risks


Minimum Required Qualifications:

  • Self-starter with ability to work independently and as a member of a team

  • Strong relationship management skills to navigate complexities of gaining buy-in, building consensus and resolving conflicts

  • Ability to decipher complex issues and drive timely decisions, knowing when to engage others for additional input and when to act independently

  • Ability to speak and/or present information in confident clear concise manner to Senior Leaders, while having the ability to tailor the message to different audiences and levels in the organization

  • Ability to work within tight deadlines and produce accurate and complete analysis

  • Excellent organization skills; ability to prioritize and handle multiple tasks with efficient follow up on open items

  • Ability to adjust rapidly to changing demands and priorities

  • Ability to influence outside of direct team to facilitate changes to control environment

  • Advanced communication skills (both written and verbal)

  • Ability to challenge in a firm but non-confrontational manner

  • 5 years working in Technology or strong technology background

  • Commitment to delivering excellence

  • Highest degree of integrity / ethical standards and sound judgment

  • Bachelor's degree and/or equivalent experience

Desired Skills:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions that challenge the status quo

  • Excels in working among diverse viewpoints to determine the best path forward

  • Commitment to challenging the status quo and promoting positive change

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

  • Knowledge of Global Technology & Operations organization

  • Strong interpersonal skills and executive presence

  • Working knowledge of compliance and risk framework

  • Understanding of risk and compliance routines

  • 5 years of risk and/or financial experience preferred

  • Experience in operations or project management

Core Technology Infrastructure Organization:

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.

  • Wants to be a great place for people to work and strive to create an environment where all employees have the opportunity to achieve their goals.

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.

  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.

  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving they need to remain vibrant and vital.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

CTI, Regulatory Center of Excellence, Exams & QA Team

Senior Business Control Specialist

Role Overview

The Sr. Business Control Specialist role is within the Core Technology Infrastructure COO and Business Controls organization and is responsible for oversight of Risk Management for one or more of the infrastructure services functions that design, build and operate end-to-end technology infrastructure solutions and manage critical systems and platforms across the bank including  midrange, mainframe, data centers, database, middleware, messaging, server patching, change management, event management, incident management and problem management, and oversee end-to-end engineering, cloud strategy, networks, automation and application services.

This role will give you an opportunity to demonstrate your leadership and ability to work at a high producer individual contributor pace.  Consider this role if you:

  • Are a self-starter

  • Are strong at building relationships

  • Want exposure to executive leadership

  • Enjoy using critical thinking and creativity to solve challenges

Job Description

The Senior Business Control Specialist leads and oversees the management of risk for one or more infrastructure function by partnering with the senior leader and their teams to support a culture of risk identification, escalation and timely mitigation of compliance and operational risks across multiple risk disciplines including Issue Management, Exam Management, Process Risk & Control (PRC), Operational Losses, Third Party risks, Security and Application risk mitigation.
 

Candidates will be responsible to solve problems analytically by applying a mixture of risk and technology expertise to perform risk assessments, identify root causes in support of the technology control activities, and drive risk reduction in the respective technology teams.
 

The role requires strong communication and leadership skills.  Successful candidates will drive collaboration across organizations (technology infrastructure towers, Audit, Compliance, GIS etc.) and with the leadership team to identify opportunities to improve.


Key Role Responsibilities:

  • Establish and lead risk forums/meetings or communication updates to provide SLT and their Direct Reports status on existing and emerging risk matters and advise on risk topics monitoring health of the portfolio

  • Engage deeply with the organization to identify potential risks and drive risk dialogue

  • Escalate risks as needed to ensure appropriate risk mitigation outcomes

  • Ensure awareness of the status of key risk-related deliverables, including escalations or concerns

  • Drive all aspects of risk issue development and documentation, from identification and engagement to approval. 

  • Monitor the health of open audit issues through their lifecycle, including action plan development and validation through Resolved by Line of Business (RLOB) review

  • Incorporate the regular review of PRC data into risk routines including monitoring the progress of under-performing processes and metrics; escalating as needed and identify underlying risks

  • Engage in problem management activities as needed to identify potential risks

  • Evaluate Operational Losses assigned to Technology Infrastructure functions including root cause analysis, escalations for ownership debate, reviewing and advising on appropriate alignment of operational loss items to PRC Enter and updating ORCIT records for Ops Losses

  • Review risk data to Identify and evaluate thematic risks


Minimum Required Qualifications:

  • Self-starter with ability to work independently and as a member of a team

  • Strong relationship management skills to navigate complexities of gaining buy-in, building consensus and resolving conflicts

  • Ability to decipher complex issues and drive timely decisions, knowing when to engage others for additional input and when to act independently

  • Ability to speak and/or present information in confident clear concise manner to Senior Leaders, while having the ability to tailor the message to different audiences and levels in the organization

  • Ability to work within tight deadlines and produce accurate and complete analysis

  • Excellent organization skills; ability to prioritize and handle multiple tasks with efficient follow up on open items

  • Ability to adjust rapidly to changing demands and priorities

  • Ability to influence outside of direct team to facilitate changes to control environment

  • Advanced communication skills (both written and verbal)

  • Ability to challenge in a firm but non-confrontational manner

  • 5 years working in Technology or strong technology background

  • Commitment to delivering excellence

  • Highest degree of integrity / ethical standards and sound judgment

  • Bachelor's degree and/or equivalent experience

Desired Skills:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions that challenge the status quo

  • Excels in working among diverse viewpoints to determine the best path forward

  • Commitment to challenging the status quo and promoting positive change

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

  • Knowledge of Global Technology & Operations organization

  • Strong interpersonal skills and executive presence

  • Working knowledge of compliance and risk framework

  • Understanding of risk and compliance routines

  • 5 years of risk and/or financial experience preferred

  • Experience in operations or project management

Core Technology Infrastructure Organization:

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.

  • Wants to be a great place for people to work and strive to create an environment where all employees have the opportunity to achieve their goals.

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.

  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.

  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving they need to remain vibrant and vital.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21017705

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Kimberly Rohn

Referral Bonus:

0