We are seeking a talented individual to join our AMRS ETS Operational Support team. This role will provide the opportunity to provide critical infrastructure operational support for Real-Time Communications (RTC) Mattermost product under supervision.
Experience with cross-platform video and voice interoperability with Zoom, WebEx, Jabber, Skype, Mattermost, Cloud Connectivity, Web-Casting and Cisco Tele-Presence
Experience managing video conferencing components, platforms, interfaces through telemetry. Developing tools a plus
Triage application alerts and take appropriate action for resolution
Work with vendors for incident restoral/resolution
Work with component support teams (e.g. Data Base, Voice/Data Network and Storage) to coordinate activities for remediation of issues
Primary for Problem Management including root cause analysis
Perform housekeeping functions on room systems/ infrastructure (e.g. daily health checks)
Documentation for operational support (e.g. playbooks, user guides, troubleshooting guides).
Work with architecture, engineering and product management teams to measure and monitor call and infrastructure health
Monitor capacity and performance
Post- implementation validation of changes
Bachelor's degree in information technology, computer science or related field.
7+ years’ experience with Linux server, networking and storage technologies.
Mattermost Client proficient in web based and application client, including system console knowledge.
Mattermost Server Support Proficient in Linux OS, Bash Shell scripting, and Mattermost server commands.
Experience with monitoring technologies (Splunk, SiteScope).
Excellent written and verbal communication skills.
Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset.
NAS Storage experience.
IIS Web Server experience.
Core Technology Infrastructure Organization:
Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.
Shift:1st shift (United States of America)
Hours Per Week:40
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