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System Engineer

Charlotte, North Carolina;

Job Description:

We are seeking a talented individual to join our AMRS ETS Operational Support team. This role will provide the opportunity to provide critical infrastructure operational support for Real-Time Communications (RTC) Mattermost product under supervision.

Role Responsibilities:

  • Experience with cross-platform video and voice interoperability with Zoom, WebEx, Jabber, Skype, Mattermost, Cloud Connectivity, Web-Casting and Cisco Tele-Presence

  • Experience managing video conferencing components, platforms, interfaces through telemetry. Developing tools a plus

  • Triage application alerts and take appropriate action for resolution

  • Work with vendors for incident restoral/resolution

  • Work with component support teams (e.g. Data Base, Voice/Data Network and Storage) to coordinate activities for remediation of issues

  • Primary for Problem Management including root cause analysis

  • Perform housekeeping functions on room systems/ infrastructure (e.g. daily health checks)

  • Documentation for operational support (e.g. playbooks, user guides, troubleshooting guides).

  • Work with architecture, engineering and product management teams to measure and monitor call and infrastructure health

  • Monitor capacity and performance

  • Post- implementation validation of changes

Required Skills:

  • Bachelor's degree in information technology, computer science or related field.      

  • 7+ years’ experience with Linux server, networking and storage technologies.     

  • Mattermost Client proficient in web based and application client, including system console knowledge.     

  • Mattermost Server Support Proficient in Linux OS, Bash Shell scripting, and Mattermost server commands.                                                                                                                                               

  • Experience with monitoring technologies (Splunk, SiteScope).                                       

  • Excellent written and verbal communication skills.

  • Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset.  

Desired Skills:

  • Network experience.                                                                                                                 

  • NAS Storage experience.

  • IIS Web Server experience.

Core Technology Infrastructure Organization:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully

  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.

  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.

  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.

  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21011212

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Referral Bonus: