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Officer / Assistant Vice President, Support Analyst, Chief Technology Organisation

Jakarta, , Indonesia

Job Description:

About Bank of America

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Chief Technology Office:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Position Description

Background: The Asia Pacific Emerging Markets team is responsible for providing client-facing and server-side support to Emerging Markets applications used by Emerging Markets line of business in the region. We are looking for a team member to join the current Front Office Support team in Indonesia. The MAPS Support Member works in close collaboration with the Infrastructure Support, Application Developers, Offshore Core support resources and Application Managers. This is a high-profile role working in an ever-changing environment and demands an individual with flexibility, acumen and the ability to assimilate lots of information quickly, with focus on Incident and Problem Management. This is a critical role requiring a highly motivated and dedicated staff who can provide procedural and technical support within the Support team to FICC Emerging Markets business. The role provides an opportunity within a Desk facing team to gain a strong understanding of business products and technology areas. The depth and breadth of the support offered by this team makes it an excellent environment in which to learn or to train others. The successful candidate has the chance to enhance capabilities of the MAPS support team and provide a leading example within the team and take delivery to the Business to the next level. As a Support Team member, the candidate will have the responsibility of making sure that all incidents are logged, updated, and followed up to resolution in a timely manner. Monitoring and Technical document updates would also be considered part of BAU for this role, thus ensuring consistency across the applications and business lines supported.

Key Responsibilities

  • Deliver superior End User Experience while ensuring a managed, secure End User environment
  • Provide Executives and trade floor support
  • Responsible for collaborating with Executive Admins and various technology teams to facilitate and resolve issues pertaining to Executive devices and productivity tools/software.
  • Support various LOB users through direct end user support or through projects
  • Assist Service Delivery team in keeping desktops in compliance with Bank standards
  • Handle user questions, incidents, and requests. Tracking, measuring, and escalating as appropriate
  • Adhere to industry and corporate standards and best practices while maintaining a high level of efficiency
  • Assist with patching and upgrading end user devices
  • Availability for ad-hoc work after hours and on weekends where necessary
  • Ability to work in a high-pressure, fast moving environment

Key Requirements

  • Unix & SQL experience are essential
  • Bachelor degree holder in Computer studies or IT related disciplines
  • Extensive experience in trading and banking desktop support, and supporting banking applications
  • Knowledge of desktop operating systems and infrastructure required to support enterprise wide deployments
  • Knowledge of Desktop Services, security and access standards and practices
  • Project and event management skill
  • Analytical, problem solving, facilitation skills;
  • Great teamwork, positive attitude, self-motivated, and ability to work under pressure
  • Proactively plan and identify risk to be remediated

Learn more about this role

Full time


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