About Bank of America:
Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.
Connecting Asia Pacific to the World
Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.
Chief Technology Organisation:
Background: This position is accountable for monitoring and providing first line support for all batch cycles, providing correct fixes to production job abends that occur in the processing of the daily batch cycle, as well as managing work requests as and when received in Bank of America (include Global Wholesale, Retail and Investment Banking Applications hosted on mainframes).
You will engage applications support teams to gauge risk assessment and minimize potential company exposure. The fixes should be applied in a timely and safe manner, so as to meet documented SLA’s regarding the completion of the batch work. Receive and communicate turnover instructions through a review of all outstanding jobs with the departing and arriving shift. Initiate solution attempts for all jobs whose resolution is pending.
Discuss problems and issues encountered during the shift including root cause analysis and applied fixes. Follow appropriate escalation procedures, SLA’s, and policies regarding management notification.
Ensure all general policies and best practices are adhered to. The successful candidate must be a team player, and must have good communication skills as the role will involve engaging with support teams on a regular basis.
Learn more about this role
Our office is near favourite Seah Im Food Centre and a short hop to Sentosa—a popular island resort and home of the Merlion, Singapore’s guardian of prosperity.