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Assistant Vice President, Production Services Analyst, Chief Technology Organisation

Singapore, , Singapore

Job Description:

About Bank of America:

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the World

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Chief Technology Organisation:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Position Description

Background: This position is accountable for monitoring and providing first line support for all batch cycles, providing correct fixes to production job abends that occur in the processing of the daily batch cycle, as well as managing work requests as and when received in Bank of America (include Global Wholesale, Retail and Investment Banking Applications hosted on mainframes).

You will engage applications support teams to gauge risk assessment and minimize potential company exposure. The fixes should be applied in a timely and safe manner, so as to meet documented SLA’s regarding the completion of the batch work. Receive and communicate turnover instructions through a review of all outstanding jobs with the departing and arriving shift. Initiate solution attempts for all jobs whose resolution is pending.

Discuss problems and issues encountered during the shift including root cause analysis and applied fixes. Follow appropriate escalation procedures, SLA’s, and policies regarding management notification.

Ensure all general policies and best practices are adhered to. The successful candidate must be a team player, and must have good communication skills as the role will involve engaging with support teams on a regular basis.

Key Responsibilities

  • Effectively utilizes operational and technical work procedures aligned to appropriate action.
  • Exercises learned judgment in the absence of established procedures.
  • Works under supervision, improving autonomy at work over time.
  • Creates and enhances technical procedures and work instructions
  • Demonstrates ability to perform data analysis underpinning outcomes and recommendations
  • The candidate should be forward thinking and willing to put ideas forward.

Key Requirements 

  • In depth understanding of IBM Mainframe batch scheduling tools (CA7 or OPC/TWS).
  • Strong IBM Mainframe (MVS) experience JCL, TSO, NDM / Connect Direct, Batch Job Break Fix experience.
  • Have a flexible and 'can do' attitude and a strong sense of initiative with the ability to learn fast and deal calmly with situations under pressure.
  • Good verbal and written communication skills.
  • Knowledge of BMC Remedy or IT Service Management Tool.
  • Knowledge of monitoring tools like WebGUI/TBSM
  • An understanding of ITIL and Agile Methodology would be beneficial.

Learn more about this role

Full time


Manages People:


Talent Acquisition Contact:

Referral Bonus:

Check out the Singapore office

Our office is near favourite Seah Im Food Centre and a short hop to Sentosa—a popular island resort and home of the Merlion, Singapore’s guardian of prosperity.

Close-up side shot of the words Bank of America Merrill Lynch on outside office wall

Street Address

Primary Location:
2 HARBOURFRONT PLACE, #02-01, Singapore, 098499