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Team Member

Gurugram, India

Job Description:


Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

* BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

Process Overview

IClaims Debit Fraud deals with Debit Card fraud dispute investigation. The team works on the debit card transactions which are disputed by BOA customer by initiating the claim, preparing the claim, identifying for the recovery opportunities and processing charge backs, per the Visa or MasterCard guidelines

Job Description

Responsible for processing Debit Fraud queues as per the standard procedures ensuring high level of accuracy & consistency


  • Respond to customer requests in a timely manner by processing Claims and Chargebacks
  • Investigate the claim for identifying suspicious activities on the claims and also looks for the recovery opportunities.
  • Determine the best course of action for the Customer to resolve the claim or setting the correct expectations. 


  • Education*: Graduation (B.Com), Post Graduate (MBA, M.Com)
  • Certifications If Any:- N/A
  • Experience Range*:- 2-3 Years
  • Functional skills*:-
  • Ability to work well under pressure
  • Ability to multitask and adapt to change
  • Proficient with Microsoft Office Tools
  • Fundamental understanding on Debit Cards
  • Good Communication Skills(both written and oral)
  • Strong analytical skills
  • Detail oriented
  • Proven Problem Solving Skills
  • Self-motivated and results orientated

  • Desired skills*:-
  • Previous work experience on any card disputes or servicing process
  • Experience in US Customer Service or Fraud claims preferred

Work Timings*

0700 Hrs to 16 Hrs (Should be flexible as per business needs)

Job Location*


Learn more about this role

Full time


Manages People:


Talent Acquisition Contact:

Referral Bonus:

Street Address

Primary Location:
DLF Cyber City, Cyber Green, Gurugram, 122002