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Operations Manager (Wire Electronic Payments) 3rd Shift - Scranton, PA

Scranton, Pennsylvania

Job Description:

Manages a team of 9 - 12 associates. Comprehensive knowledge of U.S. and Foreign Currency wire repair including SWIFT messages, Fedwire and CHIPS clearing. Knowledge of electronic funds transfer system automation capabilities and requirements to promote straight through processing. Basic knowledge of laws, rules and regulations applicable to the wire transfer service. Ability to manage service level agreements and complete all transactions by established cutoff's while maintaining high quality. Strong leadership and associate engagement skills.

*3rd Shift - Sunday - Thursday, 3:00am - 12:00pm

Required Skills and Experience:

  • Management, communication and associate engagement skills

  • Ability to coach and develop teammates, provide training support, write procedures and job aids

  • Basic knowledge of laws, rules and regulations governing the wire transfer service

  • The successful incumbent will have strong U.S. dollar clearing product knowledge

  • Ability to drive process improvements while meeting all compliance requirements

  • Strong knowledge of electronic funds transfer automation capabilities to enhance straight through processing

  • Able to develop reporting requirements, analyze information and make data driven decisions

  • Demonstrated ability to lead a high volume, high risk process maintaining quality standards

Desired Skills and Experience:

  • Strong PC skills, Microsoft suite, Excel, Word, PowerPoint

  • Basic knowledge of wire transfer system processing rules

  • Basic knowledge of wire transfer system database functionality

Other Qualifications

∙ Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
∙ Excels in working among diverse viewpoints to determine the best path forward
∙ Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
∙ Commitment to challenging the status quo and promoting positive change.
∙ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
∙ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world


3rd shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: Yes

Travel: Yes, 5% of the time


Talent Acquisition Contact:

Referral Bonus:

Street Address

Primary Location:
1 Fleet Way, PA, Scranton, 18507