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Vice President, Senior Client Service Specialist, Global Corporate Banking, Singapore

Singapore, Singapore

Job Description:

About Bank of America:

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 40 countries. In the U.S alone, we serve almost all Fortune 500 companies and approximately 59 million consumers and small-business customers. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.                             

Connecting Asia Pacific to the World

Our Asia Pacific team is spread across 23 offices in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Bank of America is committed to attracting, recruiting and retaining top diverse talent from across the globe. Our diversity and inclusion mission is to actively promote an inclusive work environment where all employees have the opportunity to achieve personal success and contribute to the growth of our business.

Job Description

The Client Outreach Specialist (“COS”) team will serve as a member of the client relationship team partnering in meeting Know-Your-Client (“KYC”) Refresh requirements.  The COS will be required to co-locate with the with the banking industry or markets team, develop continuity with the client population, reach out and engage clients for key Anti-Money Laundering (“AML”) Client Due Diligence (“CDD”) documentation, and act as an escalation point for service or operational challenges.  Act as a primary point of coordination between Banking/Markets and AML Refresh team supporting the CDD process to ensure timely and accurate compliance to policy and regulatory requirements related to AML, other high risk indicators or industries, and related KYC activities.  Be the buffer and client advocate in simplifying how we leverage client continuity to deliver the most seamless, holistic service relationship across the firm. 

Key responsibilities include but are not limited to:

  • Coordinate with partners in other regions and Line of Business (“LOBs”) to ensure partnership in global KYC initiatives and outreach to the clients
  • Outreach to the clients to request and collect their KYC requirements; serve as point of contact for clients and Bankers
  • Serves as point of contact for AML Ops, GFCC and relevant approvers in client outreach document requests
  • Ensure KYC across multiple lines of businesses and regions through various governance routines
  • Review the industry group client's hierarchy looking for inactive accounts to be closed, linkage errors within client structures, merge/purge of client accounts, other coordination with Data Management teams
  • Assist in tracking both Annual refresh population and all other KYC related populations in partnership with coverage team.
  • Support specific bankers, Sales, and LOB COO’s for their specific portfolio of clients in KYC and other related concerns.

Required Qualifications:

  • 4+ years of experience in financial services preferably with Corporate and Investment Banking, and/or Global Markets
  • Professional maturity and experience to interact with clients, senior bankers and senior management
  • Ability to manage multiple projects at once and work effectively as an individual and as part of a team
  • Understanding and knowledge of the bank’s operational aspects of the products and services used by clients
  • Must demonstrate a strong client focus
  • Must demonstrate strong interpersonal and overall communication skills (written and verbal)
  • Must demonstrate strong collaboration and teaming skills


  • Bachelor’s degree desired
  • Certified Anti-Money Laundering Specialist (“CAMS”)
  • Highly desired French, German, and/or Spanish language ability (applicable for London)
  • Highly desired Cantonese, Korean and/or Japanese language ability (applicable for APAC)

Bank of America is an equal opportunities employer.

Learn more about this role

Full time


Manages People: No


Talent Acquisition Contact:

Referral Bonus:

Street Address

Primary Location:
50 COLLYER QUAY, Singapore, 049321