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Merchant Services Business Support Manager-Centralized & Inside Sales

Richmond, Virginia;

Job Description:

The Business Support Manager (BSM) reports to the Business Support Executive for Enterprise Payments, Small Business Sales and works hand-in-hand with the Region or Site Executive (s).  He/she must deeply influence the development of, and ensure effective execution of the business plan and priorities as defined by the business.  This role serves as a key integration point for business partners in Sales, Operations, Customer Experience and Human Resources, and acts as a point of contact for the Region/Site Executives on an as-needed basis.

Responsible for client centric culture and performance including region/site variability, associate readiness and role clarity for global organization.  Support the design, delivery and deployment of multi-channel processes and strategic learning initiatives, while ensuring the sustainment of adoption. 

The BSM collaborates and proactively engages partners in ensuring gaps are identified and plans are developed/executed to close them. 

Key Responsibilities:

  • Serves as a member of the Region/Site Leadership Team 
  • Facilitation and execution of the SB Merchant business strategy
  • Manage Region/Site leadership routines and meetings (i.e. staff meetings, market visits, offsite meetings, events)                                                                                                                                             
  • Ensure Region Market Managers/Centralized Channel Leaders are executing on roles and responsibilities as required
  • Oversees overall communications for the SB Merchant business in the Region/Site
  • Ensure region adherence to Travel & Entertainment “T&E” and marketing budgets, and appropriate expense management and key people processes 
  • Oversees HR, risk and training completion (compliance, new hire and initiative training)
  • Consults with Region Executive to define and facilitate strategies, tactics, measurement and reporting ensuring consistency across the footprint 
  • Acts as the key integration point, integrating messaging and determining priorities
  • Ensure efficient and effective delivery of initiatives
  • Integrate and collaborate with leaders to identify gaps and provide integrated coaching
  • Act as a liaison between the Subject Matter teams and front line execution effectiveness
  • Foster effective teamwork and thing strategically as well as tactically while continually seeking sales, service and operations delivery efficiencies
  • Promote region employee engagement and recognition efforts and results     
  • Performs other duties as assigned   

Required Skills

  • Must have 3-5+ years experience within the financial services industry, small business acumen in communications, operations and business management.  Strong business and financial experience
  • Proactively builds trusted relationships with key stakeholders/partners/clients
  • Communicates clearly and effectively at all levels. Demonstrated communications skills, including the ability to distill complex issues into simple, compelling messages in presentations.
  • Ability to create and deliver executive level presentations                   
  • Highly organized and able to work in a fast paced environment  with a willingness and ability to collaborate effectively in a team environment.
  • Ability to lead teams through change, and experience in deploying initiatives which impact the business
  • Projects enthusiasm, optimism, and determination 
  • Work history demonstrating a sense of personal accountability to drive execution from start to finish
  • Experience with Microsoft Office Suite including PPT, Excel, Word 
  • Travel will be required


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: Yes, 20% of the time


Talent Acquisition Contact:

Referral Bonus: