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Business Support Manager

Charlotte, North Carolina;

Job Description:

The importance, requirements, and adherence of GIS and Identify and Access Management (IAM) standards for each business unit has increased significantly.  The Marketing organization has a key dependency of oversight and governance due to GIS exceptions and dependency of vendors and applications. This control position is part of the Chief Marketing Office (CMO) Group Business Risk team which has oversight for all required risk activities for the CMO team.  

As part of this team, this position integrates with other Business Risk roles who have oversight for end to end marketing risk.  This role specifically  requires deep engagement with horizontal Enterprise teams within GIS and IAM, as well as, the Chief Administrative Office Business Enablement & Controls team.  This role will have governance of Marketing owned application controls.


  • Having a deep understanding of the marketing owned applications (AITs) and understanding of controls present
  • Develop or identify controls (manual or automated)
  • Report all control metrics and escalate or develop remediation plans if needed.
  • This role will also act as the lead liaison for GIS requirements, GIS Exceptions including high risk.
  • Ongoing reporting is important for visibility and adherence of key metrics. 

Qualifications/Desired Skills:

  • Understanding of GIS and Identify Access Management standards and requirements
  • Clear and concise communication skills to provide recommendations to business contacts and follow through to implementation
  • Proficient in EXCEL and PowerPoint
  • Research and analysis skills for procedures and applications to identify controls and ensure sufficient risk mitigation
  • Ability to develop and maintain  standard operating procedures (SOP) and validating their accuracy as needed


1st shift (United States of America)

Hours Per Week: 


Full time


Manages People: No

Travel: No

Talent Acquisition Contact:

Referral Bonus: