Women smiling and shaking hands

Values & purpose

We make financial lives better for our customers, our clients and our communities through the power of every connection. Our employees are at the heart of this purpose, and are key to driving responsible growth.

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

Deliver together

We believe in the importance of treating each client and teammate as an individual and treating every moment as one that matters. We strive to go the distance to deliver, with discipline and passion. We believe in connecting person-to-person, with empathy and understanding. We believe everything we do for our customers, clients, teammates and the communities we serve is built on a solid business foundation that delivers for shareholders.

Act responsibly

We believe that integrity and the disciplined management of risk form the foundation of our business. We are aware that our decisions and actions affect people’s lives every day. We believe in making decisions that are clear, fair, and grounded in the principles of shared success, responsible citizenship, and community building.

Realize the power of our people

We strive to help all of our employees reach their full potential. We believe that diverse backgrounds and experiences make us stronger. We respect every individual and value our differences - in thought, style, cultures, ethnicity and experience.

Trust the team

We believe great teams are built on mutual trust, shared ownership and accountability. We act as one company and believe when we work together, we best meet the full needs of our customers and clients.

Aerial view of section of city of Charlotte

Environmental, social and governance (ESG)

ESG principles help define how Bank of America delivers responsible growth and contributes to the global economy. It guides our role in society through how we deploy our capital, manage environmental and social risks and opportunities, and decide to use our voice in support of our values. Our ESG-focused business practices enable us to address some of the key challenges facing the world today while also creating business opportunities, allowing us to create shared success with our employees, clients and communities around the world.

An important part of this work is forming strong partnerships with nonprofits and advocacy groups, such as community, consumer and environmental organizations, to bring together our collective networks and expertise to achieve greater impact.

Our corporate citizenship in depth

“For our company, we see ESG as good business — running a company that people feel is a good investment, creating sustainable growth in our business, and finding innovative ways we can deploy our capital to address global challenges. We understand our prosperity is linked inextricably to the communities we serve and the challenges we face. Therefore, the value we create must also be shared to be sustainable long-term.”

Anne Finucane | Vice Chairman