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Our work involves a unique mix of skills and abilities. Operationally, our focus is on three key capabilities, Business Process, Information Technology and Knowledge Services, which encompass banking and technology operations and support processes throughout America, Europe and Asia Pacific. Our strategy to remain globally competitive is to blend skills across ethnic diversities, education and experience, pulling all these multi-layered forces together to create a unique and diverse environment, one that is catalyzed by technology, to generate solutions day after day for our customers.
We support Business Process, Information Technology and Knowledge Process across Consumer Banking, including Card and Home loans, Legacy Asset Servicing, Global Banking and Markets and Global Wealth & Investment Management Lines of Businesses at Bank of America.
Information Technology Solutions
The Information Technology Solutions group is committed to provide technology solutions across all Lines of Business, which includes, Consumer & Small Business Banking Technology & Operations, Cards, Bank of America Home Loans and Technology & Operations.
We are uniquely positioned to support the bank’s strategic objectives by providing diverse technology services in all Lines of Business. We develop, maintain and support various business critical applications across Bank of America, using a wide spectrum of technologies like Java/J2EE, .NET, C++, Mainframes, Oracle, DB2 along with others.
Lines of Business
Our goal is to help the bank be more globally competitive; and we do so by offering customized solutions and operational expertise to support a wide range of business functions, such as:
- Customer Service Contact Center
- Home Loans
- Fraud & Claims Services
- Database Administration
- System Administration
- Change and Technology Delivery Management
- Application Services: Testing, Development and Support
- Virtualization and Middleware
- Capacity Planning – Distributed
- Data Management Organization
- Global Access Operations
- Global Quality Monitoring
The Business Process teams support Consumer Banking & Processing Centers, Global Wholesale Banking Technology & Operations, Global Wealth and Investment Management Technology & Operations and Home Loans & Legacy Asset Servicing. With businesses across corporate and consumer service, our teams work 24/7 to ensure seamless integration with the core operational requirements of the bank.
The Information Technology group provides technology solutions for Enterprise Chief Information Officer, Global Wholesale Banking Technology & Operations, Global Wealth and Investment Management Technology & Operations, Consumer Banking Technology & Operations, Mortgage Technology, Global Markets Risk Technology & Operations and Technology Infrastructure. We provide diverse technology services and solutions. We also develop, maintain and support various business critical applications across Bank of America, using a wide spectrum of technologies like Java/J2EE, .NET, C++, Mainframes, Oracle and DB2 along with others.
The Knowledge Services Center provides services ranging from Research, Financial & Credit Analysis and Quantitative Analysis to Risk Management, Information Assurance, and Sales Support. The lines of business we support include Global Banking and Markets, Global Wealth & Investment Management, Global Risk Management, Consumer Banking, Consumer Banking - Card Services, Global Human Resources and Enterprise Chief Information Officer.
The Finance and Accounting Knowledge Center supports the Chief Financial Officer group including Treasury Operations, General Accounting, Financial Reporting, Modeling & Analytics and Supply Chain Management processes.
These services are provided to the following business divisions:
- Consumer Banking & Processing Centers
- Enterprise Chief Information Officer
- Global Wholesale Banking Technology & Operations
- Global Wealth and Investment Management Technology & Operations
- Finance & Accounting Knowledge Center
- Knowledge Services Center
- Consumer Banking Technology & Operations
- Home Loans and Legacy Asset Servicing Technology & Operations
- Global Markets Risk Technology & Operations
- Technology Infrastructure