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Bank of America
3400 Pawtucket Avenue
East Providence, RI 02915
06/14/2017 09:00 AM
We are Preferred Relationship Specialist to join our team at this contact center.
As a Bank of America Preferred Relationship Specialist you are responsible for providing a world class service experience to each and every Preferred client (our most affluent client.) Your inbound phone support of this high value, high opportunity client will include - unwavering commitment to service excellence; demonstrated ownership of service inquires; proficient problem resolution that spans simple to complex; understanding and applying financial products and solutions in order to fulfill relevant relationship deepening opportunities. Candidates will be required to meet and/or exceed minimum performance standards and are measured with incentive opportunities across multiple operational thresholds and behavioral competencies. The employee will receive ongoing performance coaching that must be incorporated into future customer interactions. The employee will be required to quickly read frequent updates and learning materials, often while on the call, and must be able to implement immediately into calls with accuracy. This is an inbound contact center role that requires sitting and taking calls for the entire shift, with structured breaks.
This event will run from 9:00am - 3:00 PM. Attire is business-banking professional. Please bring several copies of your resume and park in the marked visitor's area. Come prepared to interview as hiring managers and key decision makers will be there.
REGISTRATION IS REQUIRED. To register, please click on the link below. Follow instructions to submit an application and complete the required online assessment. Once submitted, you will be contacted by a Talent Acquisition Specialist to discuss next steps.