Open House/Interview Event

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Event information:

Location:

Bank of America
655 Paper Mill Road
Newark, DE 19711

Event Date:

07/12/2017 02:00 PM

Description:

We are looking for Small Business Deposit Servicing Specialists and Small Business Card Specialists to join our team at this contact center.

REGISTRATION IS REQUIRED. To register, please visit our career website at www.bankofamerica.com/careers and reference the requisition number in the search jobs field. Follow instructions to submit an application and complete the required online assessment. Once submitted, please email Jessica Lewis at JLewis34@bankofamerica.com to confirm your registration. 

17036911 - Small Business Card Specialist

17040951 - Small Business Deposit Servicing Specialist

17036905 - Small Business Deposit Servicing Specialist, Bilingual, English & Spanish

This event will run from 2:00 - 6:00 PM on the 3rd floor training room. Attire is business-banking professional. Please bring several copies of your resume. Come prepared to interview as hiring managers and key decision makers will be there.

Parking information: After you turn off of Paper Mill Road into the Deerfield campus, please take the first right. There are parking lots to the left and right. You will see a number of tall Flag poles as well.

Park in the lots to the left. 

Building security:  Check in with the security guard for Directions, You must bring ID.

The role:
As a Small Business Deposit Servicing employee you will provide customer solutions by providing seamless delivery of service and/or fulfillment requests by answering calls in a contact center environment. You must possess the ability to clearly communicate solutions to complex card inquiries for Small Business customers. You will be required to master multiple products and possess the ability to retain customer relationships. Employees will perform routine account related transactions which may involve referring customers to the appropriate line of business for products not supported by customer service contact centers. The employees may also be required to solve problems and investigate/resolve a wide variety of inquiries and requests that include gathering additional information, setting expectations and working with other departments to fulfill the request. In addition, the employee may handle escalated inquiries by partnering with other teammates to resolve customer requests. Employees will also route, maintain and track outstanding servicing requests which will require thorough follow up. Employees are accountable for the successful resolution of all customer requests. The employee will receive ongoing performance coaching that must be incorporated into future customer interactions. The employee will be required to quickly read frequent updates and learning materials, often while on the call, and must be able to implement immediately into calls with accuracy. This is an inbound contact center role that requires sitting and taking calls for the entire shift, with structured breaks.

The Small Business Card employee must provide exceptional customer service and solutions to internal and external clients, which could be made up of internal bank employees and clients. Employee will handle complex or escalated inquiries by providing differentiated customer treatment and seamless delivery of service and/or fulfillment requests. Employee must be able to successfully navigate through policy and procedures to mitigate risk and minimize potential loss impacts. The role requires the knowledge of multiple products and the ability to retain customer relationships. Employee must possess the ability to navigate through multiple online reference materials for validation of process and procedures when needed. This would involve referring customers to the appropriate line of business for products not supported by customer service contact centers. Employee may be required to solve problems and investigate/resolve a wide variety of inquiries and requests that include gathering additional information, setting expectations, working with multiple systems and applications at the same time, partnering with other support organizations to fulfill the request. In addition the employee may be required to route and track outstanding servicing requests and provide thorough follow up. The employee will receive ongoing performance coaching that must be incorporated into future customer interactions. The employee will be required to quickly read frequent updates and learning materials, often while on the call, and must be able to implement immediately into calls with accuracy. This is an inbound contact center role that requires sitting and taking calls for the entire shift, with structured breaks.