Leads diverse administrative functions usually for a large department or for a complete business unit. Functions may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Administers bank programs and policies and may direct the development of the department's administrative policies and procedures. Requires a thorough knowledge of the department's or business unit's functional operations. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. May direct workflow activities.
Consults with divisional executive in analysis of current environment and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business unit functional area or products. Working knowledge of general bank policies, programs and procedures. May serves as a liaison with various support partners (National Team, HR, L&LD, Consumer Academy, Control, Risk, Reporting, etc.)
The Business Support Lead II may have responsibility to review critical metrics and implement successful action plans that improve overall team performance. Implements strategic plans, through effective training, motivation, & evaluation. Establishes & maintains management & performance controls to highlight problems, and drive process improvement.
- Collaborates effectively with peers and partners
- Handle difficult conversations and overcome objections
- Demonstrated team player with the ability to work independently
- Strong organizational and leadership skills
- Ability to multi-task in a fast paced work environment
- Possess critical thinking and problem resolution skills
- Superior written and verbal communication skills
- Strong computer skills including proficiency with Word, Excel, PowerPoint and Outlook
- Business Acumen
- Previous exposure to the retail mortgage industry
- 2+ years of experience in Consumer Lending – Retail Sales
- Project management experience
- Reporting experience
Posting Date: 01/11/2019
Location: South Barrington, IL, SOUTH BARRINGTON BC, 9 Executive Ct, - United States
Full / Part-time: Full time
Hours Per Week: 40
Shift: 1st shift
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