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Direct Lending Loan Officer - Bilingual Spanish - Jacksonville, FL

Jacksonville, FL, United States

Job number: 18067621

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Job Description:

Associate is responsible for handling auto loan requests directly via the telephone. Ensures exceptional customer service by overseeing loan process from origination to closing. Ensures compliance with all CIP / KYC regulations by utilizing various authentication tools. Avoids fraudulent activity and high risk transactions. Reviews existing customer relationship by using various internal systems when required. Handles situations which may require adaptation of response or extensive research according to customer response. Applicant should possess advanced problem solving and/or sophisticated sales techniques. Interacts with both internal and external customers. Promotes loan products and cross-selling from a predetermined suite of products related to their loan and / or collateral purchase. Uses computerized system for tracking, information gathering, and follow up of assigned customers. May provide technical/sales training to associates.

Required Skills:

  • Ability to organize and prioritize work in a fast paced environment
  • 1 year of Sales experience and Customer Service skills
  • Excellent verbal and written communication skills
  • General computer skills
  • Strong typing skills
  • Bilingual Spanish

Desired Skills:

  • Bank related automotive financing
  • Call Center Experience

Posting Date: 09/11/2018

Location:
Jacksonville, FL, BANK OF AMERICA OFFICE PARK, 9000 SOUTHSIDE BLVD BLDG 300,
- United States

Travel: No

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift

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