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CTO Technology Incident Management Executive

Richardson, TX; Richmond, VA; - United States

Job number: 18051904

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Job Description:

Responsible for leading a group within a major technology component (e.g. systems design and development, information management) and/or supporting multiple products and processes for customer groups (e.g. retail/consumer products, capital markets or commercial and corporate line of business systems).

This executive is responsible for leading Technology Incident Management and Problem Management on behalf of Bank of America.  The role includes accountability and oversight of related policies, processes, and controls. These duties include, but are not limited to, management of the significant technology incident management teams, enterprise incident and problem policy management, oversight of the regulatory relationships, communications and routines to adhere to all significant incident reporting and management guidelines on behalf of the firm. The role reports directly to the CTO Command Center Executive and supports the overall strategy to enable Operational Excellence through preventing and remediating significant technology incidents that affect the Bank’s customers and employees as quickly as possible.

Functional Role Description:

§Responsible for execution, governance, and performance of Bank of America's Significant Incident Management and Problem Management processes and controls.

§Responsible for overseeing and leading the significant incident management functions and accountable to drive strategic transformation of these capabilities

§Responsible for all Significant Incident and Problem Management communications to Bank of America Senior Management along with U.S. and International Regulators. 

§Responsible for managing the relationships with Bank of America control partners including, Corporate Audit, Ops Risk, Compliance in all matters related to Significant Incident and Problem Management process performance, including the satisfactory completion of all internal and external audit activities.

§Accountable for execution and governance of all Incident and Problem Management policies and processes.

§Responsible for preparing and communicating briefings to Bank of America Executives, and U.S. and International Regulators as required for Significant Incident Management and Problem Management activities.

§Responsible for transforming and integrating the Incident and Problem Management workforce to perform at the highest level of effectiveness, exceeding organizational goals, and Service Level Agreements.

§Responsible for implementing appropriate controls to eliminate change related incidents.

§Serves as a Sr. Level Advisor to Bank of America Sr. Executives consulting on matters of strategy, risk, and performance in preparation for the full range of engagements with peers, business partners, and external Control Partners.

§Responsible for leadership routines and fulfillment of transformation deliverables related to Incident Management and Problem Management execution and controls. 

Required Skills:

Role Qualifications:

§Executive experience leading Incident Management on a global scale.§Global application or infrastructure leadership experience required.    §Experience working with financial services laws, rules, regulations, and regulators desired.§Must have exceptional verbal and written communication skills, capable of influencing Sr. Executives and Industry Regulators. §Strategic planning and implementation experience is required.§Must have the ability to successfully manage competing priorities. §Must demonstrate the personal courage required to effect change.§Experience in Military or financial institution technology leadership preferred.    §Desired location for this role is Richmond, VA.§International and domestic travel will be required. 


Posting Date: 08/29/2018

- United States

Travel: Yes, 25% of the time

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift

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