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Business Control Manager - IAM EPO Retailed Preferred GBAM Engagement Mgr.

Jacksonville, FL; Pennington, NJ; Charlotte, NC; Richardson, TX; Richmond, VA; - United States

Job number: 18035422

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Job Description:

Organizational Overview:

As part of GT&O Chief Technology Office, the Identity and Access Management (IAM) Enterprise Process Oversight (EPO) team directly impacts the firm’s ability to achieve and sustain operating and regulatory excellence. The goal of the IAM EPO is to ensure that the right people have the right access to the right applications at the right time- for the right reasons.  They are part of the first line of defense and oversee the execution of significant processes across the enterprise by partnering with Legal, Compliance and the Front Line Units (FLUs)/Operations.  EPOs perform standard functions to identify and mitigate risks, achieve operating targets and consistently comply with applicable laws, rules and regulations.

Role Overview:

Senior leader supporting the Identity and Access Management (IAM) GBAM engagement executive to bring the full set of EPO capabilities to the business. The IAM EPO engagement manager will work closely with GBAM leaders to provide oversight and enablement for the IAM program and coordinate process to drive compliance with policies and standards.

Key Responsibilities:

Process:  Maintains strong relationships with process owners to understand and oversee end-to-end processes; Holds process owners accountable for risk identification, control environment, QA, etc.

Business controls and process compliance:  Reviews controls monitoring and independent testing results with Retailed Preferred Small Business/Wealth Management leaders to identify potential gaps or trends; Recommends remediation actions if necessary

Governance: Works with business leaders to ensure ongoing execution of appropriate governance and management structures

Issues management oversight:  Works with GBAM leaders and control partners to identify and raise potential issues; Provides thematic analysis of issues for business to identify emerging trends, partners with FLU leaders to  review results and create action plans; Oversees issue remediation efforts, and provide active guidance on process

Required Qualifications

3-5 years support experience in EPO, Technology or similar environment

Ability to navigate the complexities of gaining buy-in, building consensus and resolving conflict

Strong risk mindset with process & controls background

Ability to integrate and analyze data from multiple sources, draw conclusions and present executive-level reporting

Ability to balance and optimize intersecting priorities

Identify & move quickly to address business risks and challenges

Ability to refine and operationalize key responsibilities

Preferred Qualifications

Experience and knowledge in the Retailed Preferred Small Business/Wealth Management businessAccess management expertise as it relates to policy and applicable laws, rules and regulationsExperience working in high visibility, high pressure environment

Technical Skills

Business Acumen: Develop general understanding of FLU priorities & objectives to act with sound judgment

Process Design:  Define steps used to carry out a business process to improve efficiency and performance while reducing risk, costs, etc.

Data and trend analysis:  Ability to decompose and analyze complex data/information to drive timely decision making

Leadership Competencies

Risk Management:  Strong risk mindset with process and controls background; actively debate and escalate issues and concerns

Forward Thinking:  Understands and applies context. Asks the next question to engage, inquire and understand the "how" behind a topic

Stakeholder Management:  Ability to work, lead and gain consensus in a matrix environment; anticipates the audience to impact, inspire and engage

Collaboration:  Create common goals & gain agreement on how individuals will work together to achieve results

Conflict Management: Ability to identify and resolve conflicts sensibly, fairly and efficiently

Posting Date: 13/06/2018

Jacksonville, FL, Boulevards Bldg 2, 10401 Deerwood Park Blvd,
Richardson, TX, BUILDING A, 2375 GLENVILLE DR,
- United States

Travel: No

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift

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