At Bank of America/Merrill Lynch, our purpose is to help make financial lives better, through the power of every connection. Along with taking care of our customers; we are committed to being a great place to work and are intent on creating an environment where all employees have the opportunity to achieve their goals. We make career growth a priority at every stage of your career by supporting internal career advancement so that talented employees are deployed in positions that enable them to deliver their greatest value to our organization. Associate is accountable for providing quality customer service support within their business unit for some Advisory, FAC and MLD clients requesting retail, retirement and brokerage account products/ service features through inbound calls or emails utilizing professional oral, written and problem solving skills. Accountabilities include but are not limited to providing account balances and activity, deposit rates, checking information, internal systems assistance, explaining and processing transactions. Recommend some previous experience in the customer service field but not required. Elevated service issues handled by experienced, associates or above. BA degree preferred.
- Handling incoming client inquires utilizing professional telephone and problem solving skills
- Work efficiently and effectively with Bank of America
- College Degree strongly preferred
- At least one year experience in customer service
Posting Date: 13/06/2018
Location: Pennington, NJ, HOPEWELL BLDG. 4, 1400 AMERICAN BLVD, - United States