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Client Relationship Manager - 401K

Littleton, CO, United States

Job number: 18009003

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Job Description:

Business Overview:

Retirement & Personal Wealth Solutions (RPWS) serves the core financial needs of individual clients and plan participants by connecting our capabilities across the firm.  RPWS is responsible for the development and execution of a comprehensive set of personal wealth and retirement products and services through Banking, Merrill Edge and Advisory channels.  RPWS provides tools and content that enables financial advisors and bankers to help their client’s live better financial lives.

Job Description:

The Client Relationship Manager (CRM), a Vice President level position, is responsible for the overall relationship across our Institutional Plans Client base within the Merrill Lynch Retirement Group. The CRM is the strategic lead who is responsible for the satisfaction, retention, and profitability of our Defined Contribution and Non-Qualified Deferred Compensation clients. The CRM will interface frequently with senior members of internal leadership team as well as our clients' Human Resources, Benefits, and Finance Departments so a successful candidate must have excellent interpersonal skills, proven negotiating skills, a demonstrated knowledge of Defined Contribution and Non-Qualified Deferred Compensation plans, and an appreciation for the challenges that face today's plan sponsors.

Primary Responsibilities:

  • Formulating Client Centric Business Plans
    • Creating and maintaining a high level of personal contact with your clients
    • Creating and maintaining a high level of client satisfaction as measured by both internal and 3rd party benchmarks
    • Effectively managing P&L's for their book of business
    • Consultatively cross-selling additional products and services to support Client needs
    • Coordinate and deliver quarterly Service and Product Reviews with the team
    • Manage the various Service Support organizations to ensure a high level of service
    • Identify and leverage the multiple and broad resources Merrill Lynch has to most effectively serve each of your client's unique needs


  • The ideal candidate will possess:
    • 10-15 years of industry experience
    • Bachelor’s degree
    • Thorough understanding of the Retirement Services industry• Excellent interpersonal and communication skills
    • Ability to travel 25-50% of the time
    • Ability to manage complex projects and work with a cross-functional team
    • Strong leadership traits as the CRM is a visible leader internally. While a CRM does not have any direct report responsibility, they need to move others to action by planning, motivating, organizing and directing the work being done.
    • Ability to be conceptual, able to recognize problems from few or subtle clues, and be innately comfortable with complex and ambiguous situations.
    • Additional benefit product knowledge and/or experience is a strong plus (Defined Benefit, Equity, and/or Health Savings)

Posting Date: 02/14/2018

- United States

Travel: Yes, 25% of the time

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift

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