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Collections & Recovery Specialist I

Phoenix, AZ, United States

Job number: 17068099

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Job description

Job Description:

The role works in the Collections and Recovery Operations environment and will handle routine outbound or inbound calls at any stage of delinquency, up to and including Pre-Charge off and the Recovery area.

Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities. Contacts delinquent customers in order to secure payment and determine reason for delinquency on active or inactive loan, deposit and/or credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or auto-dialer. This person solves routine to more complex billing problems and inquiries and negotiate payment arrangements to cure delinquent accounts.

Responsible for the mitigation of losses.

Enterprise Description:  The Collections & Recovery Specialist I works in the Collections and Recovery Operations environment and is typically aligned with routine inbound or outbound collections calling processes. This role can work in any stage of delinquency and frequently requires guidance on non-routine situations. Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities. Contacts delinquent customers in order to secure payment and determine reason for delinquency on active or inactive loan, deposit and/or credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or auto-dialer. This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts. Understands and educates customers on account terms and alternate payment programs and methods. Navigates a computerized data entry system and other relevant applications while staying within our regulatory and compliance guidelines within Collections. Responsibility for the mitigation of losses. Generally less than one year of collections experience.


Required skills:

  • Must have previous collections, customer service or contact center experience
  • Excellent communication skills
  • Customer service focus
  • Ability to understand and discuss personal and financial difficulties
  • Ability to recommend and negotiate payment arrangements
  • Demonstrated ability to work in a fast paced environment
  • Strong computer skills

Desired skills:

  • Previous collections experience with greater depth of understanding of Collections and Recovery organization desired
  • One year plus of collections, customer service or contact center experience
  • Strong negotiation skills
  • Display team leadership, be an individual goal achiever but also understand, contribute to and be an advocate of the overall team goal, be adaptable to change, lead peers by example, be dependable, etc. 

Please join us on Wednesday, November 1, 2017 for an Interview Event. 

REGISTRATION IS REQUIRED

Details including location and time will be provided upon successfully completing the application, assessment, and sending an email to register for the event. 

To register, please click “Apply Now” and follow instructions to submit an application and complete the required online assessment.

Upon completion of application and assessment, please email Janelle Clowney-Mayberry at Janelle.Clowney-Mayberry@bankofamerica.com including your full name, contact info (email + phone) and the position title and job number, to confirm your registration.

Attire is business-banking professional. Please bring several copies of your resume. Come prepared to interview as hiring managers and key decision makers will be there.  Please note there is a limited number of interviews to be scheduled on this day.

Thank you for your interest in Bank of America!  

Posting Date: 10/11/2017

Location:
Phoenix, AZ, CATALINA BLDG, 1825 E Buckeye Rd,
- United States

Travel: No

Full / Part-time: Full time

Hours Per Week: 40

Shift: 2nd shift

Weekly Schedule: Monday - Friday 12:00 PM to 9:00 PM, one flex Saturday a month

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