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Retail Auto Call Center Sales Manager - Alpharetta, Ga

Alpharetta, GA, United States

Job number: 17043596

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Job description

Job Description:

Responsible for the day to day operations of a team of auto lending sales associates. Can also assist mortgage and home equity sales associates with back-up support, escalations, and relationship deepening. Plans, directs, supervises and evaluates work flow and sales performance. Coordinate work activities to achieve the volume expected to meet operational requirements. Responsible for the day-to-day application of organizational policies and procedures. Will monitor performance of sales associates according to established monitoring standards. May approve special price concessions, quotes, bids allowances or adjustments for auto, mortgage and home equity lending. Involved in hiring decisions and conducts performance reviews. Recognizes and recommends operational improvements. Champions Bank of America Spirit and consultative sales culture. Enthusiastically supports sales and Customer Care strategies. Fosters internal business partner relationships. Typically requires 3-5 years’ experience. This position will be subject to SAFE Act registration requirements.

This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in your immediate termination.

Required Skills: 

  • Ability to organize and prioritize work in a fast paced environment
  • Demonstrated Business Acumen
  • Strategic Thinker
  • High Performance Orientation
  • Excellent verbal and written communication skills
  • Analytical skills
  • 3-5 years’ experience leading a sales team

Desired Skills:

  • Bank related automotive financing
  • Call Center Experience
  • Sales

Posting Date: 06/19/2017

Location: US-GA-Alpharetta

Travel: No

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift

Weekly Schedule: M-F 8-7, S 8 -5

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