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Bank of America is one of the world's largest financial institutions, serving individual consumers, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. Bank of America Merrill Lynch is the marketing name for the global banking and global markets businesses of Bank of America Corporation. The company is a long-established participant in EMEA with a presence since 1922. With offices in over 30 cities Bank of America Merrill Lynch serves the needs of corporate, institutional and government clients, combining the best of local knowledge and global expertise. We are committed to constantly improving and striving to be better – and delivering the best client experience. We do this by connecting the resources and expertise across the entire company and delivering our capabilities together as one team.

Card Services

Bank of America Merrill Lynch is one of the leading Credit Card issuers in the UK. Serving more than three million customers, we provide credit card services through MBNA and our affinity partnerships with hundreds of diverse organisations including: Eithad Airlines, Manchester United FC, The World Wildlife Fund and The National Trust.

As a forward-thinking organisation, we’re constantly looking for 'what's next?'. We need bright, intelligent and unique people who have the same focus and desire to shape things as we do. We need you to bring your talents, and you can help shape us for the future. It's time to start your career with Bank of America Merrill Lynch.

We believe in talent, that's why we recruit and promote based on ability. Our working environment is all about understanding, appreciating and promoting our different experiences and backgrounds. We respect that we’re all unique and Bank of America Merrill Lynch ensures that we all have equal opportunities to succeed. We help our employees fulfill their potential without barriers, making our teams stronger by basing career success on talent.

Our employees are focused on doing the very best they can for our clients. Our business is based on responsible lending and every team member is absolutely crucial to our success, so with superb facilities at our sites, you’ll have everything you could possibly need to do a great job and achieve your career aspirations.

Our Location

MBNA first opened in Chester in 1993. We’re now one of the largest employers in and around the North West. Our Chester campus offers subsidised restaurants, a coffee shop and onsite parking. We also have excellent indoor and outdoor sports and fitness facilities, including a gym and fitness suite, football pitches and tennis courts.

We’re part of the fabric of the community in which we live and work. We make investments in culture, sports and the arts, and our employees are encouraged to volunteer their time to support community organisations, they’ve given more than 10,000 hours of volunteer time to our local community annually.

Our Teams

We know our people are the heart of our organisation. That’s why we ensure they’re empowered to take control of their careers and are enabled to develop and progress. That is also why we have a culture of respect for each other, our customers, our community and our shareholders. You’ll be equipped to not only shape your own professional direction, but ours too. Typically, we recruit for Operational and Customer Risk, eCommerce, Marketing, Finance, Customer Services, Legal, Human Resources and Technology.

Training and Development

We’re big on helping our employees achieve their goals and make the most of their talents. Which is why, whatever stage you’re at in your career, we have a training and development plan to suit you. We’ll give you company wide support, including an online system where you can manage your learning and development whilst studying for professional qualifications. We also offer National Vocational Qualifications (NVQ) in partnerships with local colleges and tailor-made programmes designed for different lines of business.

Global Banking & Markets

Global Banking & Markets (GBAM) includes Corporate and Investment Banking, Sales and Trading. The group provides services to middle-market and large corporations, government entities and institutional investors including mergers and acquisition advice, equity and debt capital raising, corporate lending, global transaction services, sales and trading in fixed income, commodities, currency and equities, risk management, research, and liquidity and payments management.

Corporate Credit and Transaction Banking

With a footprint comprising 21 countries and more than 90-years of legacy in EMEA, Bank of America Merrill Lynch is a long-established Corporate Credit and Transaction Banking provider to corporates, financial and non-bank financial institutions across the region.

The group includes Global Transaction Services (GTS), Loan Products, Leasing, Trade and Supply Chain Finance, and Custody and Agency services.

Whether our clients’ objectives include generating operating efficiencies, optimising liquidity, increasing visibility into their overall position or reducing risk, we offer a holistic banking approach, which puts the client at the centre of all that we do.

As a driving force behind Single Euro Payment Area (SEPA) adoption, Bank of America Merrill Lynch is at the forefront of GTS innovation.

Global Corporate and Investment Banking

Global Corporate & Investment Banking (GCIB) provides large U.S. and global corporations and financial institutions with merger and acquisition advice, lending, risk management, treasury and liquidity, and payments management. GCIB also works in close coordination with our Global Markets product specialists to provide clients with innovative equity and debt capital raising and financing solutions.

Combining a dominant corporate bank and world-class investment bank, Bank of America Merrill Lynch has created a financial powerhouse of deep industry, regional, product and strategic expertise serving clients in more than 150 countries through over 40 offices across the world.

As the bank of choice for 99% of the U.S. Fortune 500 and 96% of the Global Fortune 500, Bank of America Merrill Lynch is the place to be for talented professionals who are serious about seizing opportunities to make a difference and shape the future of global banking.

Global Markets

The Bank of America Merrill Lynch Global Markets group is a premier provider of sales, trading, structuring and advisory services to money managers, hedge funds, pension funds, endowments, financial institutions, governments and corporations around the world.

Our business has a major presence in the Americas, EMEA and Asia Pacific, serving clients in virtually all countries across these regions.

By leveraging local relationships and broad global capabilities, Bank of America Merrill Lynch provides clients with ideas, market insights, trading services, analytics and new products across a broad spectrum of asset classes. These range from interest rate and credit products, foreign exchange, real estate and commodities to cash equities and equity-linked – all with the goal of enabling clients to maximise their performance.

Global Research

Bank of America Merrill Lynch Global Research expertise is  at the core of the value proposition we offer to clients. Our research platform is an integral component of the product offerings in our GBAM groups. We achieve research excellence through the quality of our staff, the breadth and depth of our global resources and our product commitment. The company’s research analysts provide insightful, objective and decisive research that is designed to enable clients to make informed investment decisions.

Global Technology & Operations EMEA (EMEA T&O)

EMEA T&O is responsible for delivering end-to-end technology and operations to all lines of business across the region.

EMEA T&O consists of about 5,000 employees and contractors working in 15 countries. These professionals primarily support the Bank of America Merrill Lynch businesses that serve the region’s corporate and institutional clients, including Corporate and Investment Banking, Global Markets, and Corporate Credit and Transaction Banking. They also fulfill company needs for technology infrastructure, risk and data management, and information security.

EMEA T&O is integrated with the company’s broader GT&O organization, which employs nearly 112,000 employees and contractors around the world. EMEA T&O also has the autonomy needed to respond to the unique demands of local market clients.

As part of the broader GT&O organization, employees in EMEA benefit from working in a company that invests billions of dollars each year in leading-edge technology, and from working in a company that excels in delivering operating services.

In EMEA T&O, our team expects excellence, rewards high performance, develops its leaders, encourages innovation, demands integrity, cultivates trust and teamwork, and promotes diversity and inclusion. That culture, combined with market leadership and a wide array of professional opportunities, enables EMEA T&O to attract and retain the brightest minds in the business.

Chief Operating Officer

The GT&O Chief Operating Officer (COO) organisation manages core, integrated functions and shared services on behalf of the GT&O business and the broader Enterprise. Our COO team manages GT&O policy governance, control programme execution, performance measurement and reporting, vendor sourcing, selection, contract negotiation and internal controls; as well as COO business management. Additionally, the team manages Bank of America’s global business continuity and disaster recovery, identification and assessment of key risks and controls, regulatory issues and exams, and risk analytics and reporting.

Enterprise Chief Information Officer

The Enterprise Chief Information Officer (ECIO) organisation is responsible for the management and delivery of critical Enterprise functions including Global Information Security, Data Management, Enterprise Change Management and Governance and Divestitures, and oversight of the company’s Enterprise control functions, including Finance, Global Risk, Global Human Resources, Global Marketing and Corporate Affairs, Supply Chain Management, Corporate Treasury, Corporate Investments, Legal, Audit and Security.

Global Information Security

The Global Information Security team is responsible for information security strategy, policy and program. This includes managing and operating a global security operations centre and developing, deploying and managing a risk-based controls portfolio.

Global Markets and Risk Technology & Operations

Global Markets and Risk Technology & Operations provides end-to-end technology solutions and operations support for the Global Markets businesses including Equity, Electronic Trading, Rates & Currencies, Credit & Structured Products, Commodities, Research, Sales and Capital Markets. In addition, this group is responsible for establishing an Architecture and Strategy framework for consistency across the Global Markets platforms.


Quartz is revolutionizing the way Global Markets does business at Bank of America Merrill Lynch.  Quartz will become the single platform for pricing trades, managing positions, and computing risk exposure. It is a part of a multi-year effort to build a cross-asset, front-to-back risk and trading system.

Thousands of developers are using the platform to deliver applications to thousands of end users. As a part of the Quartz team, you will contribute to the technology that will define the future of our business. You will work with a cutting-edge, massive-scale, highly-agile technology stack, including:

  • A shared Python based environment for agile development
  • Globally distributed object-oriented petabyte-class databases
  • Linux compute farms on-tap
  • A core framework of reusable business objects
  • A multi-million line code base
  • Automated tools for testing, integration, and global application deployment

Our developer community is our greatest asset. We invest in training and mentoring to improve technical and business skills through:

  • "Quartz University" lectures
  • Virtual, self-guided, and in person training
  • Participation and sponsorship of Python conferences and events


Global Markets Operations and Middle Office

The Global Markets Operations and Middle Office team provides controlled and cost effective post trade processes in support of our businesses.

Core functions include:

  • Post trade confirmation, settlement and client services processes
  • Assurance over data and processes used to record risk, Profit & Loss, balance sheet and financial results

The organisation comprises two operating groups: Global Markets Operations and Global Middle Office. A change management team is responsible for the successful execution of prioritised change initiatives.

Global Markets Operations core processes include confirmation, settlement, clearing and reconciliation processes.

Global Middle Office processes include trade capture validation, risk and Profit & Loss control, balance sheet control and front- to-back office oversight.

The organisational infrastructure has been designed to ensure global consistency of processes with strong global and local supervision.


Corporate Staff & Support

Corporate Audit

Corporate Audit is a global team responsible for providing independent assessments of business activities across the company. The group supports how we manage risk by ensuring that controls over key risks are in place and functioning correctly. Corporate Audit also makes recommendations to management in support of the company’s strategies and business objectives. The team reports directly to the Audit Committee of the Board of Directors to maintain independence.

In EMEA, this group provides support in the following areas:

  • Global Banking and Markets
  • Global Wealth and Investment Management
  • Europe Card Services
  • Corporate Audit
  • IT Audit
  • Quantitative Financial Analysis

Global Compliance

Global Compliance is an independent, centralized governance and control function with responsibility for proactively managing compliance risk, including establishing compliance program standards and policies and executing compliance testing and monitoring. The mission of Global Compliance is to drive a Culture of Compliance® with laws and regulations in pursuit of the highest ethical standards for our customers, employees and shareholders.


The CFO Group serves a number of essential functions within Bank of America. Key organisations within the CFO Group include:

Chief Accounting Officer and Line of Business CFO Groups

Each line of business has its own CFO and a team dedicated to supporting its business, strategic planning and financial analysis functions:

  • Global Consumer and Small Business Banking (GCSBB) Finance
  • Global Commercial Banking (GCB) Finance
  • Global Banking and Markets (GBAM) Finance
  • Consumer Real Estate Services (CRES) Finance
  • Global Wealth and Investment Management (GWIM) Finance
  • Global Technology & Operations (GT&O) Finance
  • Corporate Infrastructure (Staff Support Functions) Finance
  • Corporate Treasury & Corporate Investments Finance
  • Global Principal Investments Finance

The Chief Accounting Officer Group includes a Controllership function that works in conjunction with the line of business Corporate Finance teams to provide financial accounting and reporting. This organisation also contains accounting policy, global finance operations, corporate tax, regulatory reporting, SEC Reporting and other external reporting activities.

Global Corporate Strategy & Development

Global Corporate Strategy & Development researches and recommends potential strategic acquisitions and divestitures and other business opportunities for the corporation.

Corporate Treasury

Corporate Treasury is responsible for providing world-class management of the company's interest rate and liquidity risks using a state-of-the-art framework for balancing the tradeoffs between risk and return. Treasury's primary responsibilities include funding the company's balance sheet, forecasting net interest income, managing relationships with rating agencies and fixed income investors, and analyzing interest rate and liquidity risks.

Enterprise Capital Management

Enterprise Capital Management (ECM) is responsible for leading capital management across the company. This centralized team helps to ensure efficient and proactive management of economic and regulatory capital. The team works closely with other organizations at the bank including Risk, Technology, Finance, Treasury and the lines of business to ensure the appropriate level of governance to help define and execute the bank's capital management strategy.

Corporate Workplace

Corporate Workplace is responsible for 125 million square feet of bank-owned space and occupies facilities in 45 countries worldwide. The team provides secure workspaces and delivers strategic real estate solutions that complement the line of business and enterprise business objectives.

Corporate Investments

Corporate Investments manages the company's discretionary portfolio and interest rate risk.

Investor Relations

Investor Relations is the contact for analysts and investors and is responsible for implementing a comprehensive investor relations program designed to keep the financial community current on company performance and industry trends.

Global Human Resources

At Bank of America, our most important asset is our people. We recognize that talented, engaged and satisfied employees are the foundation to achieving our vision to become the world's finest financial services company. The Global Human Resources team is focused on making Bank of America the best place for people to work by creating an environment where all employees have the opportunity to achieve their goals. The team aligns human resources strategy to the business strategy, enabling the company to make opportunity possible for customers and clients through attracting, developing and retaining a world-class workforce.

In addition to advising our clients on a wide variety of topics, the Global Human Resources team helps the company provide comprehensive and competitive benefits, development opportunities and an inclusive workplace for our more than 265,000 employees worldwide. Our Global Human Resources employees must display strong business acumen, strategic partnership skills and a commitment to embracing the power of our people.

We invite you to explore career opportunities on our Global Human Resources team.

Global Marketing & Corporate Affairs

The Global Marketing & Corporate Affairs (GMCA) team works collaboratively to proactively build advance and protect the company's global brand, interests and reputation. We do so in a manner that connects with the aspirations and ideals of our teammates, customers, clients, key influencers and shareholders.

Through integrated marketing, brand, advertising, research, sponsorship, internal and external corporate communications, public policy, media relations and global community impact, the team communicates with constituent groups around the world. This includes current and prospective customers and clients, the media, elected officials, policymakers, local communities and related advocacy and policy groups, shareholders and more than 265,000 employees. The team works to ensure this varied audience understands the company’s strategy, company news, community commitment and positions on key company, economic and environmental issues. GMCA develops and drives effective strategies through creative advertising, brand management, enterprise media, sponsorships and agency management.

Teammates bring a variety of professional and educational experiences and backgrounds to their roles, including advertising, banking, consumer, financial services, hospitality, human resources, journalism, media and retail disciplines.


Our Legal department provides professional legal services to the company and its subsidiaries by addressing legal risks, providing creative solutions and identifying opportunities for our business partners. As a key control partner, we understand the businesses we support and their ultimate client, shareholder and employee goals.

We deliver legal support with the following priorities as our guide:

  • Serving as a business informed legal advisor
  • Serving as a guardian of the company
  • Providing advice, structuring transactions and resolving disputes
  • Being the best legal department for people to work for
  • Managing our resources wisely

With more than 60 offices across the globe, our practice areas include:

  • Litigation
  • Employment/Compensation/Benefits
  • Regulatory Affairs
  • Public Policy
  • Retail Brokerage & Fiduciary
  • Securities/Trading
  • Commercial Lending
  • Treasury Products and Services
  • Private Equity
  • Mortgage/Home Equity
  • Credit Card
  • Deposits
  • Insurance
  • Technology
  • Corporate Secretary
  • Administration/Operations

We encourage you to explore opportunities in these and other areas to learn how you can achieve your personal and professional goals while helping us to be the best legal department at the world's finest financial services company.

Global Risk

Bank of America is in the business of managing risk and has a strong risk culture that is built on a proactive debate of the impact of risks on our company. Our risk management practices allow us to help our customers and clients achieve their goals and to strengthen our company. Every employee is responsible for the management of risk and is accountable for identifying, escalating, debating and mitigating risk issues as part of their day-to-day activities.

Global Risk Management is responsible for implementing meaningful risk management measures which include: establishing policies, standards and risk management programmes; assessing programme adherence; providing company-level risk oversight; monitoring and reporting systemic and emerging risk issues; and ensuring risk profiles remain within specified limits and align with the company’s risk appetite.

The types of risk managed by Global Risk Management within EMEA include:

  • Credit and Counterparty Credit Risk
  • Market Risk
  • Model Risk
  • Operational Risk