Operations Internship

The Bank of America Intern Program is designed to provide students with corporate experience in business banking policies and practices. Students are given a true associate experience, as internships mirror full-time positions and include goal-setting and a formal review process. Interns are required to work 40-hour weeks for 10 -12 weeks between the months of May and September. On-the-job training, mentoring relationships, and networking opportunities are provided for all interns.

Our Business

Service and Fulfillment Operations (SFO)
Associates in SFO perform processing services for Bank of America customer households and businesses. These processing services include check processing, statement rendering, cash vault, banking center operations and lockbox services. Key SFO accomplishments include:

• Process over 8.97 billion checks annually
• Comprise the largest commercial check processor and the largest cash vault system in the world
• Process over 31 million customer statements monthly

SFO is part of the Global Technology & Operations Organization.

Deposits Contact Centers (DCC)
Associates in DCC provide service and financial solutions to more than 179 million phone customers and 5.1 million e-mail customers each year, making our contact centers among the busiest in the country. In addition to our associates servicing our customer's needs, our voice response units (VRU) can answer account inquiries, and in 2005, the VRUs handled more than 568 million phone calls. DCC is part of the Global Consumer & Small Business Banking organization.

Overview

The Operations Internship places students in one of the bank’s operational lines of business. Participants will experience an assignment in either Service and Fulfillment Operations (SFO) or Deposit Contact Centers (DCC).

Interns placed in Service and Fulfillment Operations will support projects relating to corporate change initiatives impacting multiple business units, product lines, or business processes. Projects require cross-divisional coordination, communication, and negotiation. Superior organization, communication, and analytical skills required.

Interns assigned to Deposits Contact Centers will be given the opportunity to work on projects, process design initiatives and business support. Call Center or customer service experience is a plus. The candidate must demonstrate excellent communication and leadership skills, and preferably have some experience managing and coaching teams.

Qualifications

The ideal candidate will be enrolled in a full-time degree program, pursuing a major in Operations, Business Management, or Engineering. 3.0 minimum GPA on a 4 point scale is preferred. Candidates must be mobile and willing to relocate.

• Work experience with a demonstrated record of achievement
• Well organized with excellent planning and project management skills
• Ability to communicate effectively in both written and oral forms with varying levels of management & executives
• Aptitude for building rapport and effective relationships
• Critical thinking/analytical skills
• Six Sigma experience a plus

Training

Interns will participate in a formal program providing orientation and education to learn more about Bank of America’s business, culture and values. Additionally, interns will participate in various networking and learning opportunities throughout the duration of the summer.

Locations

Opportunities exist in US cities across the Bank of America franchise

How to Apply

In order to be considered a candidate for this opportunity, you must apply via this web site. To submit your profile, first sign in as a new or returning user. If you don't have an existing account, you'll need to register as a new user. Then, complete your Candidate Profile and designate your program(s) of interest. Please note that in order for your application to be considered complete, you must reach the final “Thank You” page. In addition, please follow any procedures set forth through the Career Services office on your campus.