Frequently Asked Questions

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How is Bank of America Merchant Services connected to Bank of America?

Bank of America Merchant Services is a limited liability company formed in 2009 by First Data Corp. and Bank of America Corp. The company combines First Data’s technology expertise, product portfolio and industry track record with Bank of America’s relationship-building acumen, extensive geographical footprint and prominent global brand to deliver value to current and prospective clients. 

What is Bank of America Merchant Services’ mission?

The world of payments is changing every day. As a result, businesses often struggle to keep pace with technology innovations and rapidly evolving customer expectations. No matter their size, businesses today need to be able to process customer payments securely and efficiently.

Bank of America Merchant Services offers businesses large and small a comprehensive array of innovative payment solutions and services that can help them simplify business operations, increase revenue, deliver better customer service, build customer loyalty, and boost efficiency.

What differentiates Bank of America Merchant Services from its competitors? 

As one leader who serves our largest corporate clients puts it: “Bank of America Merchant Services is uniquely positioned in the payments industry. We’ve got the strength and extensive reach of Bank of America combined with the leading technology of First Data, and that lets us offer great value to our clients. Our culture is very entrepreneurial. We also benefit from an engaged executive leadership team that empowers us to put our clients first and offer them exceptional solutions and service.”

What skills do I need to be successful at Bank of America Merchant Services?

Our associates are entrepreneurial self-starters who enjoy working in a fast-paced, results-oriented environment. They rely on collaboration and creativity to meet our clients’ needs. The most successful associates work well across functions within the company – and with our partners at First Data and Bank of America. 

For a snapshot of the winning behaviors we value and expect of every associate, please see our Success Profile.

How do I search and apply for a position?

To find a list of all the jobs currently available in Bank of America Merchant Services, please click on the “Search Jobs” link near the top of the company’s Careers page. You can search our openings by keyword, location, job category, job identification number, and even job title.

If you find a position that interests you, we recommend you carefully review the job description to understand what the role entails and how your experience and skills align to its requirements.

To apply for an open position, click the “Apply” button on the job description page. You will then complete the application form online. If you already have an existing job candidate profile account with us, this process will provide you with an opportunity to update your information.

What if I have forgotten my password for my Careers Profile?

If you cannot remember your password for your Careers Profile, go to the profile log-in page. Select the “I have forgotten my password” link and follow the instructions to receive a temporary password.

Once you receive a temporary password, we recommended you manually enter that information into the password field instead of copying and pasting the information. This will help prevent any extra spaces from inadvertently being included and causing potential log-in difficulties. When prompted to enter your “Old Password,” please ensure you enter the temporary password you received into that field.

How do I access my job cart?

Go to the Careers Profile log-in page and sign in to your account. You will then be able to see and access your job cart.

I already work for Bank of America Merchant Services. Where do I go to search and apply for open positions?

Our associates’ career development is an important priority. As a result, we encourage job mobility within the company. If you are already an associate, please visit the company intranet. 

Will I hear back from a recruiter?

Due to the high degree of interest in employment with Bank of America Merchant Services and the significant volume of applications the company receives, you can expect to be contacted by a recruiter only if you meet all the qualifications for the role and are evaluated as a strong candidate by our Recruiting group. We thank you for your understanding.

Those applicants who are not selected to move forward in the staffing process will receive an email message once the position has been filled.

Will I be considered for other positions when applying for a specific position?

Yes, both your candidate profile and resume will be stored in our database for two years and will be available to our recruiters as they look to fill future openings. You are always welcome to apply to positions you see posted in the Careers section of our website.

We also encourage you to join our Talent Community and sign up for job alerts.

How do I apply if I have a disability?

Bank of America Merchant Services is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities.

If you believe you need a reasonable accommodation to search for a job opening or to submit an application, please contact us by calling 1-877-760-2076. Please indicate that you need assistance applying for a Bank of America Merchant Services position. This is a dedicated line provided exclusively to assist job seekers whose disability prevents them from being able to apply online. You can also email your request to A response to your request may take up to two business days.

Please note that messages to this telephone number or email address for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response.