Frequently Asked Questions

How is Bank of America Merchant Services connected to Bank of America?

Bank of America Merchant Services is a joint venture, but separate company, formed in 2009 between Bank of America Corporation and First Data Corporation. Bank of America Merchant Services combines the technology, product portfolio and industry track record of First Data with the relationship strength, geographical coverage and prominent global brand of Bank of America to service existing and future clients. Due to the strength of our equity owners, Bank of America Merchant Services offers industry-leading products and an expansive geographic footprint to help any business thrive.

What is the market opportunity for Merchant Services?

Every business today, no matter what size, needs the ability to process payments from its customers in order to succeed. No other payments company can provide the comprehensive suite of next-generation payment solutions and the advanced technology that Bank of America Merchant Services has to offer. Whether a company’s goal is to drive revenue, simplify business operations, provide better customer service, improve customer loyalty or increase efficiency, Bank of America Merchant Services has the solution.

What differentiates Bank of America Merchant Services from other payment processing companies?

Bank of America Merchant Services does more for our clients than simply process payments. Whether companies need traditional payments, eCommerce, mobile solutions, or loyalty programs, our custom solutions can help increase commerce, improve security and optimize the total solution with customized advice and analytics. While our suite of solutions offers clients a compelling reason to select us as a trusted partner, what truly differentiates Bank of America Merchant Services is our talented team of industry experts. Bank of America Merchant Services recognizes that the skills, knowledge, and experience of our associates, working in tandem with our clients and bank partners to deliver value and enable growth, is what ultimately makes us an unstoppable force in the industry.

What skills do I need to be successful at Bank of America Merchant Services?

Our team members are entrepreneurial self-starters who enjoy working in a high performance environment. We meet our clients’ needs most effectively when we collaborate across our own organization, as well as with Bank of America and First Data teammates. We seek people who thrive in a fast-paced, high energy environment and who continuously invest in their own learning -- given the evolving nature of our industry.

How do I search for a position?

By accessing our job postings, you can search by employment type, location, functional area, work type location or date posted. You may also search by a specific keyword or Job ID.

How do I apply for a position?

Carefully review the job description, and if you’re interested in applying, click the Apply Now button, complete the application form, or sign in to an existing profile account and update your information. Complete the required steps to complete your application.

What if I have forgotten my password for my Careers Profile?

If you cannot remember your password for your Careers Profile, go to the profile log in page. Select the “I have forgotten my password” link and follow the instructions provided. Once you receive a temporary password, it is recommended that you manually enter that information into the password field instead of copying and pasting the information in order to prevent any extra spaces from being included. Additionally, when prompted on the screen to enter your “Old Password,” ensure you’re reentering the temporary password into that field.

How do I access my job cart?

Go to the profile login page and sign-in to your account.

I am a current associate. Where do I go to search/apply for positions?

Bank of America Merchant Services encourages internal mobility and career development. You can access the internal job posting site through the company intranet site (select the Careers Tab). Our internal job posting site lists all of our current openings and allows you to search for internal opportunities.

Will I hear back from a recruiter?

If you meet all the qualifications for the role and are considered to be one of the strongest candidates, a recruiter will contact you to coordinate the next steps in the selection process.

Will I be considered for other positions when applying for a specific position?

Yes, both your candidate profile and resume will be stored in our database and will be available to our recruiters to be considered for alternative openings.

How do I apply if I have a disability?

Bank of America Merchant Services is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by calling 1-877-760-2076. Please indicate that you need assistance applying for a Bank of America Merchant Services position. This is a dedicated line provided exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days.

Please note: Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response.